Chicago - Shift Supervisor (Apply Here for all Retail Locations)

Philz Coffee • Chicago, IL

366d • $17 - $19

About The Position

At Philz, we're doing something bigger than coffee - we're building culture and community. We believe that warmth, authenticity, kindness, positivity and passion can Better People's Days - one cup and one customer at a time. As a Team Lead (Shift Supervisor), you'll better people's days by supervising the daily activities of shifts and supporting a dynamic team of incredible people. Team Leads motivate and inspire our team members and set the bar for superior service and drink quality, all while contributing to a welcoming environment. With everything you do, you'll embody our Philz Core Values: Obsess Over Customers & Team, In Pursuit of Better, and Be Kind & Keep it Real.

Requirements

• Previous supervisory experience in a fast-paced food and beverage environment is preferred.
• Passion for people and a willingness to learn.

Responsibilities

• Supervise the daily activities of shifts and support a dynamic team.
• Motivate and inspire team members to provide superior service and drink quality.
• Handcraft each cup with care and skill alongside Baristas.
• Develop strong relationships with customers and the local community.
• Assess the performance of team members, including service and drink quality.
• Hold team members accountable to their scheduled shifts and ensure coverage for called out shifts.
• Communicate performance of team members to Store Leaders and other Shift Supervisors.
• Support promotions and new hires through in-store training.
• Assist Store Leader in executing operations and administrative duties.
• Implement and maintain Philz safety programs.

Benefits

• Medical, dental, and vision insurance
• Company-paid basic life insurance
• Optional family life insurance
• 401(k) with company match
• Flexible spending accounts
• Commuter benefits
• Mental health support
• Holiday pay
• Vacation & Sick Time
• Team Member discounts
• Freebie drinks and discounted beans
• Opportunities for growth and advancement

What This Job Offers

• Career Level: Entry Level
• Industry: Food Manufacturing
• Number of Employees: 1,001-5,000 employees