Chicago Claims Supervisor

State of Illinois • Chicago, IL

4d • Onsite

About The Position

Do you love making people’s dreams come true? The Illinois Lottery is hiring a Chicago Claims Supervisor in the Finance Division that will oversee the processing of claims and payment of Lottery winners. The successful candidate will have excellent customer service and organizational skills, with the ability to work in a very fast paced environment. If you are a people person who wants to make people happy, the Illinois Lottery encourages you to apply for this position.

Requirements

• Requires knowledge skill and mental development equivalent to completion of two years study at a secretarial/business college and two years office experience; or, completion of high school and four years Office Assistant experience; or, four years independent business experience.
• Requires completion of a background check and self-disclosure of criminal history.

Nice To Haves

• Prefers two (2) years of experience with office methods and procedures.
• Prefers two (2) years of experience preparing written communication utilizing proper grammar, spelling, and punctuation.
• Prefers two (2) years of experience performing basic mathematics.
• Prefers working knowledge of the agency’s program operations, policies, rules, and regulations.
• Prefers two (2) years of experience utilizing Microsoft Office, Word, Excel, Teams and Outlook or comparable software.
• Prefers two (2) years of supervisory experience.
• Prefers two (2) years of experience operating manual and automated office equipment.
• Prefers two (2) or more years of experience delivering clear and concise communication for a variety of audiences, both verbally and in writing.

Responsibilities

• Serves as working supervisor for the Chicago Claims Unit.
• Serves as lead customer service representative.
• Develops, recommends, and implements new and/or revised policies and procedures affecting processing operations.
• Utilizes Microsoft Office products to compose letters, memos, emails, and other material to the public, players, retailers, and other providing information, answering inquiries, explaining and interpreting rules, regulations, and procedures, as pertains to the Lottery programs, games, operations, and activities.
• Provides direction and advice to subordinates.
• Serves as liaison between the Chicago office and headquarters regarding complaints and ticket problems.
• Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees