Chez Philippe Fine Dining Manager

The Peabody Hotel Group • Memphis, TN

73d

About The Position

The Assistant Restaurant Manager/Supervisor is responsible for overseeing the daily operations of the restaurant, ensuring high standards of service and guest satisfaction. This role requires a strong understanding of food service styles, cost controls, and the ability to manage staff effectively. The Assistant Manager will maintain compliance with hotel policies and service procedures, while also fostering a positive work environment and ensuring that all guests' needs are met promptly and courteously.

Requirements

• High school graduate or equivalent vocational training certificate, some college.
• Minimum 18 years of age to serve alcoholic beverages.
• 3-5 years experience as an Assistant Restaurant Manager/Supervisor, preferably in a fine dining.
• Knowledge of various food service styles.
• Fluency in English both verbal and written.
• Ability to compute basic arithmetic.
• Knowledge of food and beverage cost controls.
• Ability to perform job functions with attention to detail, speed, and accuracy.
• Ability to prioritize and organize.
• Ability to work cohesively with associates as part of a team.
• Ability to maintain confidentiality of guest and associate information.

Nice To Haves

• College degree.
• Previous experience in cashiering/order taking and food service.
• Certification of previous training in liquor, wine, and food service.
• Previous culinary training.
• Certification in CPR and First Aid.
• Ability to suggestively sell.
• Previous guest relations training.

Responsibilities

• Maintain complete knowledge of and comply with all departmental and hotel policies, service procedures and standards.
• Anticipate and respond promptly to guests' needs.
• Resolve guest complaints and ensure guest satisfaction.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Establish par levels for food and beverage supplies and equipment.
• Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts.
• Conduct pre-shift meetings with staff and review all information pertinent to the day's business.
• Inspect grooming and attire of staff; rectify any deficiencies.
• Monitor staff performance and ensure compliance with departmental standards.
• Assist associates with their job functions to ensure optimum service to guests.
• Prepare and submit daily/weekly payroll and tip distribution records.
• Train and develop associates.

Benefits

• Health insurance
• Paid time off
• Employee discounts
• Retirement plan options

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Accommodation
• Education Level: High school or GED