Chemical Technician

National Carwash Solutions • Green Bay, WI

392d

About The Position

The Chemical Technician at National Carwash Solutions plays a vital role in ensuring customer satisfaction and engagement within the car wash industry. This position is responsible for troubleshooting, resolving issues, and proactively addressing potential problems to enhance the customer experience across 50-75 sites monthly.

Requirements

• Associate Degree in Business Administration or related field preferred, or equivalent practical experience.
• Basic mechanical knowledge and aptitude.
• Ability to communicate effectively across all levels of the organization.
• Good Microsoft Office skills and basic computer knowledge.
• Demonstrated ability to provide high-level customer service and support.
• Ability to work with minimal supervision and in a team environment.
• Exemplary organizational skills and attention to detail.
• Willingness to support overnight travel up to 40% based on territory and customer needs.

Nice To Haves

• Car wash experience is preferred but not required.

Responsibilities

• Provide professional, expert solutions to customers to ensure profitability and satisfaction with clean vehicles.
• Conduct site preventative care and troubleshooting, including titration of products and minor chemical equipment repairs.
• Manage customer satisfaction through chemical conversions, installations, and keeping customers informed of progress.
• Monitor chemical inventory levels and place replenishment orders as needed.
• Maintain accurate Wash Key Reporting and conduct NCS Site Surveys.
• Support corporate accounts and provide on-site revenue program training.
• Conduct technical and chemistry training for location personnel.
• Maintain up-to-date computer files of customer issues and outputs.
• Analyze customer outputs and recommend technical updates to increase efficiency.

Benefits

• Comprehensive health, dental, and vision coverage.
• Matching 401(k) plan.
• Paid time off and flexible working arrangements.
• Professional development and training opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Education Level: Associate degree
• Number of Employees: 251-500 employees