Chemical Technician -Fargo, ND

National Carwash Solutions•Fargo, ND

50d

About The Position

National Carwash Solutions has grown over the past 50 years to become North America's largest equipment, service, and cleaning solutions provider in the car wash industry. Our world-class brands are backed by the largest service network in the country with more than 300 dedicated service professionals and growing! Come join us for an extraordinary career in a high growth, team-oriented company! The Gig: The Chemical Technician plays a critical role in our engagement and customer longevity. It is responsible for ensuring maximum customer satisfaction, troubleshooting and resolving immediate issues, proactively addressing any potential issues and identifying areas of opportunity as it relates to the customer experience. The typical number of sites this role is responsible for is 50-75 sites per month. What You'll Do: Provide professional, expert solutions to all customers, to enable their business to be profitable and leave their customers satisfied with a clean, shiny, dry vehicle every time they use our products Site Preventative Care & troubleshooting: Titration of product as needed Volumemetrics for product as needed Minor chemical equipment/application repairs Customer Satisfaction: Responsible for site chemical conversions & installations, and keeping the customers informed of progress Monitor customer levels and responsible for Chemical Inventory & replenishment orders placed at sites under responsibility Maintain Wash Key Reporting - Service Report Conduct NCS Site Surveys using the template Support & execute on corporate accounts (CTC) per the protocols Provide on-site revenue program training Conduct Technical & Chemistry basic training with appropriate location personnel Maintain accurate and up-to-date computer files (SF, Portal, Google & CTM) of customers and their issues Analyze customer outputs, and make recommendations on technical updates or ways to increase efficiency and wash counts for the designated site. Customer Expansion: Identify areas of opportunity for our account, conduct an initial intake discussion and communicate to sales management This individual is expected to comply with all applicable OSHA, EPA, Local Regulatory Law, and company safety policies. Management retains the discretion to add or change the duties of this position at any time.

Requirements

Basic mechanical knowledge & aptitude
Ability to communicate internally and externally across all levels of the organization
Good microsoft office skills and basic knowledge of a computer
Demonstrated ability to provide the highest level of customer service and support.
Ability to function with minimal supervision and work in a team environment.
Must be a self-starter and be extremely motivated.
Exemplary organizational skills and attention to detail
Ability to support overnight travel up to 40% based on territory & customer needs

Nice To Haves

Associate Degree in Business Administration or related field preferred; or equivalent practical experience.
Car Wash experience is preferred but not required

Responsibilities

Provide professional, expert solutions to all customers, to enable their business to be profitable and leave their customers satisfied with a clean, shiny, dry vehicle every time they use our products
Site Preventative Care & troubleshooting: Titration of product as needed Volumemetrics for product as needed Minor chemical equipment/application repairs
Responsible for site chemical conversions & installations, and keeping the customers informed of progress
Monitor customer levels and responsible for Chemical Inventory & replenishment orders placed at sites under responsibility
Maintain Wash Key Reporting - Service Report
Conduct NCS Site Surveys using the template
Support & execute on corporate accounts (CTC) per the protocols
Provide on-site revenue program training
Conduct Technical & Chemistry basic training with appropriate location personnel
Maintain accurate and up-to-date computer files (SF, Portal, Google & CTM) of customers and their issues
Analyze customer outputs, and make recommendations on technical updates or ways to increase efficiency and wash counts for the designated site.
Identify areas of opportunity for our account, conduct an initial intake discussion and communicate to sales management
comply with all applicable OSHA, EPA, Local Regulatory Law, and company safety policies