Chem Lab Technical Manager

Intertek•San Antonio, TX

About The Position

Chem Lab Technical Manager - San Antonio, Texas Intertek, a leading provider of quality and safety solutions to many of the world’s top-recognized brands and companies, is actively seeking a Chem Lab Technical Manager to join our Transportation Technologies team in San Antonio, Texas . This is a fantastic opportunity to grow a versatile career in Mechanical and Lubricant testing. Intertek's Transportation Technologies team offers Total Quality Assurance expertise, delivered consistently with precision, pace and passion, enables our customers to power ahead safely. Our automotive, battery and energy storage, and related transportation industry testing and certification expertise is recognized by leading manufacturers worldwide for evaluating how their products and services meet and exceed quality, safety, sustainability and performance standards. What are we looking for : Seeking a proactive Technical Manager to lead technical personnel by providing technical guidance and support with ASTM/Industry activity and report validation. Oversee and support the ISO 17025 Quality Management System (QMS) and database systems (LIMS) in the laboratory. Develop plans for manpower, productivity, equipment additions, equipment replacements, and customer service. Interact with customers to answer questions and resolve issues. Drive continuous improvement initiatives through proficient use of statistical process control (SPC), data analysis, root cause analysis, and action plan implementation. Ensure compliance with company safety policy and procedures. Salary & Benefits Information Individual compensation packages are based on a variety of factors unique to each candidate including skill set, experience, qualifications, and other job-related reasons. In addition to competitive compensation packages, when working with Intertek you can expect benefits including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more. What you’ll do: Manages staff of chemists/supervisor: Gives priority direction to direct reports. Provides feedback on job performance to direct reports. Coordinates mixed responsibilities between direct reports. Provides technical guidance and support to the laboratory: Ensures that all testing is compliant with applicable industry standards. Reviews internal documents for test procedures and updates as necessary. Performs analysis of Process Flow in test areas to continuously improve test efficiency. Provides feedback to the technician supervisor relative to best practices of process flow and the relative needs for personnel based on those best practices. Ultimately responsible for test quality for testing as listed on the Technical Leadership Grid. Quality System/Database (LIMS): Ensures that quality system policies and procedures are correct and followed Ensures that data and data structure in LIMS are correct and compliant with customer needs, industry standards and lab productivity Planning: Responsible for maintaining appropriate staff levels to maintain profitability and provide test coverage Completes and submits financial justifications for new and replacement equipment Generates, develops, and communicates Metric data regarding customer service and lab performance Responsible for financial performance of the laboratory on current testing activity and provides support for new test development ASTM/Industry Activity: Attends/Leads industry meetings relative to any testing performed in the lab as required. Reviews industry data from Crosschecks, round robins, target matrices, TMC calibration for information about relative severity of our testing. Data Review/Customer Service: Validates interim and final data reports for all external customers as necessary. Ensures that an effective Statistical Process Control system is in place for standardized test methods. Evaluates test performance against industry precision, standards, and identifies discrepancies between lab performance and expected precision. Leads root cause analysis for precision and bias issues and provides input to the leadership team regarding the appropriate corrective action. Evaluates data from industry crosscheck programs, ASTM TMC, and other industry data sources to identify improvement opportunities. Provides routine quality reports for internal and external customer review. Follows up on customer questions relative to data quality on relevant test methods and feeds information back to the appropriate contact. This position outline is a general guideline and does not represent all encompassing details. The position assumes that the incumbent has both the mental and physical requirements to carry out the above defined duties.

Requirements

BS in Chemistry or Engineering
5+ years’ experience required; working in an analytical petroleum laboratory is desired. Experience in non-petroleum analytical laboratory will be considered.
1+ Year Laboratory Management experience.
Ability to work in a fast-paced, multi-tasking environment with shifting priorities and demanding deadlines
Must be detail-oriented and able to prioritize and organize workload, with efficient time management.
Ability to communicate and interact effectively in verbal, written, and presentation formats
Must possess the fundamental technical and administrative skills required to perform the job duties
Must be customer-focused and quality-driven
Ability to travel as business needs dictate (5-10%)

Nice To Haves

Experience with quality management systems (ISO 17025 or ISO 9001) and SQC utilization per ASTM D6792 and D6299 desired.
ASQ Quality certification and Six Sigma training desired.

Responsibilities

Manages staff of chemists/supervisor: Gives priority direction to direct reports.
Provides feedback on job performance to direct reports.
Coordinates mixed responsibilities between direct reports.
Provides technical guidance and support to the laboratory: Ensures that all testing is compliant with applicable industry standards.
Reviews internal documents for test procedures and updates as necessary.
Performs analysis of Process Flow in test areas to continuously improve test efficiency.
Provides feedback to the technician supervisor relative to best practices of process flow and the relative needs for personnel based on those best practices.
Ultimately responsible for test quality for testing as listed on the Technical Leadership Grid.
Quality System/Database (LIMS): Ensures that quality system policies and procedures are correct and followed
Ensures that data and data structure in LIMS are correct and compliant with customer needs, industry standards and lab productivity
Planning: Responsible for maintaining appropriate staff levels to maintain profitability and provide test coverage
Completes and submits financial justifications for new and replacement equipment
Generates, develops, and communicates Metric data regarding customer service and lab performance
Responsible for financial performance of the laboratory on current testing activity and provides support for new test development
ASTM/Industry Activity: Attends/Leads industry meetings relative to any testing performed in the lab as required.
Reviews industry data from Crosschecks, round robins, target matrices, TMC calibration for information about relative severity of our testing.
Data Review/Customer Service: Validates interim and final data reports for all external customers as necessary.
Ensures that an effective Statistical Process Control system is in place for standardized test methods.
Evaluates test performance against industry precision, standards, and identifies discrepancies between lab performance and expected precision.
Leads root cause analysis for precision and bias issues and provides input to the leadership team regarding the appropriate corrective action.
Evaluates data from industry crosscheck programs, ASTM TMC, and other industry data sources to identify improvement opportunities.
Provides routine quality reports for internal and external customer review.
Follows up on customer questions relative to data quality on relevant test methods and feeds information back to the appropriate contact.