Chef Concierge

The Fifth Avenue Hotel•New York, NY

2d•$105,000 - $11,000

About The Position

Chef Concierge (Concierge Manager) Provide elite level of service and the leadership and training required to maintain a staff committed to providing personalized service to all guests.

Requirements

High School diploma or equivalent.
Previous customer service experience required or equivalent training.
Minimum 3 to 5 years previous experience in a supervisory/management position at a high-end, luxury resort property.
Knowledge of the local community, attractions and events.

Responsibilities

Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Manage staff and organize department functions in accordance with company guidelines.
Delegate tasks and department assignments or projects, meeting deadlines related to those assignments.
Provide information about local attractions and events.
Make travel arrangements.
Make dining and other reservations, and obtain tickets for events.
Focus on achieving the goals or objectives of the department using available resources.
Evaluate the schedule or timelines related to the completion of assignments, while maintaining service and/or product quality.
Encourages team participation and promotes enthusiasm.
Carry out unusual requests, such as searching for hard-to-find items or services.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Perform other duties as requested by management.