Cheese Shop/Clerk

Kroger•Houston, TX

13d

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist department manager in achieving sales and profit goals established for the department, and monitor and control all established quality assurance standards. Work closely with the Deli/Baker Merchandising team, as well as the Deli/Bakery department to create an environment that is engaging to customers. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Requirements

Effective communication skills
Knowledge of basic math (counting, addition, and subtraction)
Ability to handle stressful situations

Nice To Haves

High school education or equivalent
Comparable Retail experience

Responsibilities

Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
Offer product samples to help customers discover new items or products they inquire about
Inform customers of Cheese Shop specials
Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink
Measure, prepare and mix ingredients according to recipe, using variety of kitchen utensils and equipment
Adequately prepare, package, label and inventory ingredients in merchandise
Check product quality to ensure freshness. Review "sell by" dates and take appropriate action
Label, stock and inventory department merchandise
Report product ordering/shipping discrepancies to the department manager
Understand the store's layout and be able to locate products when requested by customer
Stay current with present, future, seasonal and special ads
Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory
Adhere to all food safety regulations and guidelines
Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
Notify management of customer or employee accidents
Report all safety risks or issues and illegal activity, including: robbery, theft or fraud to store management
Ability to work cooperatively in high paced and sometimes stressful environment
Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
Ability to act with honesty and integrity regarding customer and business information
Ability to follow directions and seek assistance when necessary to resolve customer and business issues
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
Must be able to perform the essential functions of this position with or without reasonable accommodation