Checkout Specialist
About The Position
OCR has been the premier provider of orthopaedic care in Colorado, Wyoming, and Nebraska for 55 years! As we continue to grow, we are looking for individuals who share our values and are looking to contribute to our mission and vision. Are you passionate about patient care, teamwork, and inspiring others? If so, join the specialists in the medicine of motion today! The Checkout Specialist performs routine clerical and customer service tasks associated with the patient check-out process. This process includes greeting the patient at checkout, verifying accuracy of charges, collecting co-pays and issuing receipts, maintaining a balanced cash drawer, and answering patient questions. This position works closely with the insurance coordinators to make every effort in collecting outstanding balances at the time of visit. They also assist the business office with clerical tasks such as completing disability forms, batching tickets for charge entry personnel, checking data input for charge and receipt entry, entering visit ticket notes into patient account, and recording address changes from returned mail.
Requirements
- High School Diploma or equivalent is required.
- Minimum one year experience in a customer-facing service position.
- Working knowledge of Microsoft Office Suite or related software.
- Ability to quickly learn practice management and similar computer applications.
Nice To Haves
- Medical or business office experience a plus.
Responsibilities
- Greets the patient at the time of check out and gives them full attention.
- Demonstrates a thorough understanding of insurance plans (i.e. health maintenance organization, preferred provider organization, point of service, indemnity, worker’s compensation, no fault) and OCR’s pricing structure as it relates to check-out.
- Has a general understanding of OCR’s participation with insurance carriers.
- Enters detailed notes and ensures the accuracy of all visit tickets prior to patient leaving check-out area by checking individual and total charges.
- Collects all co-pays and balances from non-participatory insurances.
- Works closely with insurance coordinators to ensure that all outstanding, unpaid balances are resolved prior to the patient leaving the check-out area.
- Proficient at handling sensitive financial matters with patients.
- Balances cash drawer daily.
- Maintains acceptable minimum amounts of shortfalls or overages in cash drawer.
- Batches visit tickets, checking for complete charge information, including x-rays on a daily basis.
- Ensures accuracy of receipts journal.
- Conducts transfers of sums of money according to established procedures for billing and charging.
- Follows procedures contained in the credit policy; safeguards funds with integrity and honesty.
- Provides patients with information regarding account balances, billed charges, etc.
- Refers any problem accounts to insurance coordinators.
Benefits
- Medical, Dental, & Vision coverage
- Life and AD&D Insurance
- Retirement savings and profit sharing plan participation
- Employee Assistance Program
- Paid Holidays & Paid Time Off
- Company-sponsored events
- Annual merit increases
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
