Checkout Secretary

Dent Neurologic Group LLP•Town of Amherst, NY

14h•Onsite

About The Position

Dent Neurologic Institute is committed to excellence in all we do. Our culture is built on 4 key pillars: respect, quality, productivity, and well-being. By remaining dedicated to these values and the overall mission, we are dedicated to making a difference for both patients and colleagues. When you join the Dent team, you can take advantage of a variety of benefits: Work-Life Balance(no overnight shifts) Medical, Dental& Vision Plans Life Insurance 401(k) Retirement Plan Critical Illness, Accident, & Legal Plans Wellness Program Learning &Development Opportunities Paid Time Off Paid Holidays Free Onsite Parking at All Locations Schedule: Monday - Friday, 8:45am - 5:15pm Position Summary: Under the coordinators direct support, position will require coordination and participation in a variety of clerical, secretarial and supportive patient care activities to assist medical professional personnel in effective implementation of patient care and provider services in the clinic.

Responsibilities

Coordinates scheduling with medical secretary and assists with modifying provider schedule when necessary to conform to changing priorities and unanticipated events, including changes in staffing schedule and other activities.
Obtains prior authorization for diagnostic testing and procedures. Headache Center check out required to obtain all authorizations through WC for PT, OT, MT, Diagnostic testing, SPGs, Nerve Blocks, Trigger Points.
Responsible for monitoring schedule to make sure no authorization is missing for upcoming injections
Responds appropriately to patient inquiries, providing accurate and detailed information.
Responds appropriately to referring physician’s office inquiries
Answers all calls pertinent to assigned area, directing clinical calls to appropriate clinical personnel
Works with patient and other office personnel to coordinate care
Data entry into EMR pertaining to the patient’s office visit; entering any prescriptions, diagnostic testing and outside procedures.
Schedules follow up appointments for office visits and diagnostic testing that is to be done internally as well as externally
Bump providers schedules (move patients) for out of office days
Creates work notes for patients based upon provider instruction
Knowledgeable on medical cannabis and CBD to assist patient with basic instruction
Serves as a liaison to patient and other internal and external contacts
Makes follow-up phone calls to patients as self, manager or provider directs
clerical duties in a time efficient manner as set forth by the office manager
Escort and/or transport patients to treatment room and other clinic locations.
Refers patients to proper clinical resources for health care questions and to proper personnel for Dent policies such as billing and or financial support
Interacts calmly, respectfully and in a friendly manner with physicians and all other health care professionals in assurance of accurate medical record content for physicians’ review
Reports errors or problems so that appropriate action may be taken for patient care
Participate in development and implementation of general policies and procedures to provide for the physical and emotional comfort and safety of patients.
Complies with quality assurance, HIPAA, customer focus, infection control, safety and other policies as set forth.
Organization of work area and clinic, keeping the provider on schedule. Prioritization of tasks.
Performs other duties as assigned or requested.