Check Servicing Specialist

Northwest Bank•Warren, PA

About The Position

The Check Servicing Specialist is responsible for the overall day-to-day operational functions of the Check Servicing department and performs testing and training on all operational systems. Additional duties include analyzing reports, developing and maintaining production reports and provide training and support to branch offices. Essential Functions Prepare departmental reports and analysis Monitor and update department operations manual Identify and resolve Customer Service issues Provide excellent customer and business unit support service Update and maintain all related banking systems Maintain appropriate departmental records and reports Perform product and service development related tasks Interact as appropriate with other business units within Northwest Prepare education and training materials Liaise as required with all appropriate vendors and/or business partners Develop/enhance operations process integrity Recommend improvements to procedures Recommend product/delivery enhancements Attempt to exceed production expectations Minimize department non-payroll costs Contribute to goal setting and achievement Ensure total quality of work performed Recommend expense control measures Recommend quality control enhancements Additional Essential Functions Essential Functions Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency Work as part of a team Work with on-site equipment Additional Responsibilities Complete other duties and special projects as requested by management Safety and Health for those without supervisory duties Abide by the rules of the safety and loss prevention program Perform work tasks in a safe manner Report any and all injuries to supervisor Know what to do in case of an emergency

Requirements

High School Diploma or equivalent
Less than 2 years Check Servicing experience
2 - 6 years Related banking experience
2 - 6 years Administrative experience
2 - 6 years Technological or relevant experience
Ability to establish effective working relationships among team members and participate in solving problems and making decisions
Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas
Knowledge of departments systems and processes
Knowledge of appropriate banking support systems
Knowledge of job specific banking products and services, including overdraft processing, check exception processing, deposit returns, check adjustments, account reconciliation, transaction processing, etc.

Responsibilities

Prepare departmental reports and analysis
Monitor and update department operations manual
Identify and resolve Customer Service issues
Provide excellent customer and business unit support service
Update and maintain all related banking systems
Maintain appropriate departmental records and reports
Perform product and service development related tasks
Interact as appropriate with other business units within Northwest
Prepare education and training materials
Liaise as required with all appropriate vendors and/or business partners
Develop/enhance operations process integrity
Recommend improvements to procedures
Recommend product/delivery enhancements
Attempt to exceed production expectations
Minimize department non-payroll costs
Contribute to goal setting and achievement
Ensure total quality of work performed
Recommend expense control measures
Recommend quality control enhancements
Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment
Complete other duties and special projects as requested by management
Abide by the rules of the safety and loss prevention program
Perform work tasks in a safe manner
Report any and all injuries to supervisor
Know what to do in case of an emergency