Check In Specialist - Healthcare

Porter Cares, Inc.•Pompano Beach, FL

8d•$17 - $19•Remote

About The Position

Porter is a Healthcare IT and Service Platform Startup combining the power of analytics with the power of are. Our dedicated team is committed to bringing transparency to healthcare driven by robust AI analytics, helping our members navigate the healthcare delivery system, securing the right support for each memberâs specific needs, and directing Porterâs team of expert clinicians. By coordinating the complexities of each unique care journey, Porter helps close the gaps with the largest impact on quality measures, total cost of care, risk adjustment, and member experience. Weâre seeking dedicated, detail-oriented Check-in Specialist to join our care team. In this role, you will be responsible for managing and executing the day-of appointment check-in process for our providers and Practice Coordinators.

Requirements

Customer Service experience in healthcare industry
Comfortable using chat-based tools for internal team communication
Strong attention to detail and ability to manage a dynamic workflow
Comfortable working in a remote, fast-paced environment with clear communication protocols

Nice To Haves

Experience with Athena or Salesforce is a plus, but not required

Responsibilities

Make approximately 20-40 check-in calls daily to members to confirm readiness and availability for scheduled appointments.
Directly communicate with providers using Athena chat during the day-of appointment workflowâthis includes sharing no-shows, cancellations, and real-time updates.
Coordinate with Practice Coordinators to ensure visibility of appointment status and provider requests (e.g., encounter deletions or schedule adjustments).
Monitor and respond to day-of appointment issues such as no-shows, cancellations, and member concerns.
Responsible for insurance verification updates or add-on member appointments.
Work collaboratively across tools like Athena and Salesforce (experience in either is a plus).