Check Clerk Lead

Canon Business Process Services, Inc. • Wausau, WI

1d • Onsite

About The Position

Under general supervision and working closely with the Site Supervisor, the Check Clerk Lead is responsible for communicating with customers and peers to resolve complaints, research problems, and answer questions. Key duties include depositing checks, performing check audits, processing data entry transactions, scanning, filing, and mailing checks. The role also involves performing various other clerical duties as requested.

Requirements

• High School Diploma or equivalent
• Microsoft Office and Database Systems
• Knowledge of customer service concepts and practices
• Knowledge of basic systems as needed
• Skill in oral and written communication
• Skill in operating a personal computer utilizing a variety of software applications, including database
• Must be detail oriented and have good organizational skills
• Ability to efficiently follow-up to find missing information
• Ability to multi-task
• Ability to take and follow direction
• Mental qualifications include ability to follow directions and communicate appropriately and effectively with staff and customers

Nice To Haves

• 3-5 years previous experience preferred

Responsibilities

• Communicate with customers and peers to resolve complaints, research problems, and answer questions
• Support the accurate collection of metrics
• Verify quality of products and accuracy of data
• Performs audits
• Check deposits
• Performs scanning of return checks
• Performs filing of return checks
• Performs data entry processes into a database
• Performs assigned tasks and projects
• Verifies and corrects information
• Ensure complete and accurate data entries into system
• Performs other duties as assigned
• Processes special and recurring reports
• Mental qualifications include ability to enter data accurately, prepare reports and maintain records
• Monitors email boxes, inboxes, and other systems to fulfill requested services

Benefits

• An opportunity to join an established team and be part of a successful and proven global organization!
• A competitive compensation program!
• Large Company Benefits: Medical/Dental/Vision/401K with a competitive company match!
• Employee discounts on Canon products & vendor discount programs for employees!
• World-Class Training & Career Development Programs!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees