Chatbot Content Specialist (Hybrid)
United Airlines•Chicago, IL
454d
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About The Position
The Chatbot Content Specialist at United Airlines is responsible for managing and curating HR-related content for a generative AI-powered chatbot. This role ensures that the chatbot delivers accurate and compliant responses to HR inquiries by sourcing, structuring, and maintaining HR documents and knowledge bases. The specialist collaborates with HR experts, AI developers, and legal teams to enhance the chatbot's effectiveness and optimize content continuously, aligning it with HR policies.
