Chat Services Representative

Oasis Health Ventures•Baltimore, MD

7d•Remote

About The Position

Oasis Health Ventures is looking for a proactive and customer-focused Chat Services Representative to join our team. In this role, you will be responsible for providing timely and accurate support to patients and customers through online chat platforms. You will assist with inquiries related to appointments, services, insurance, and general healthcare information, ensuring a seamless digital experience for our users. The successful candidate will possess excellent written communication skills, a patient-centered approach, and the ability to manage multiple chats efficiently in a fast-paced environment.

Requirements

High school diploma or equivalent; Associate degree preferred
1–2 years experience in customer service, preferably in a healthcare or telehealth setting
Excellent written communication and typing skills
Familiarity with healthcare terminology and patient service software
Ability to multitask and manage multiple chat conversations efficiently
Strong problem-solving and interpersonal skills
Proficiency with computers and chat platforms
Understanding of HIPAA and patient confidentiality standards

Nice To Haves

Experience with Electronic Health Records (EHR) systems
Knowledge of insurance procedures and billing
Ability to remain calm and patient when handling challenging situations

Responsibilities

Respond promptly and courteously to patient and customer inquiries via chat
Provide accurate information regarding services, appointments, insurance, and billing
Assist patients in scheduling, rescheduling, or canceling appointments through chat
Document and update patient information accurately in electronic health systems
Escalate complex issues or complaints to appropriate team members or supervisors
Maintain confidentiality and comply with healthcare privacy regulations
Collaborate with other departments to ensure consistent and high-quality patient support
Manage multiple chat sessions simultaneously while maintaining professionalism and attention to detail