Chat Customer Service Specialist
About The Position
Do you tend to have multiple texts, emails, and Facebook conversations going at once? Love helping people but prefer digital communication? We’ve got just the position for you! How would you like to be our new Chat Customer Service Specialist? Your Role As a Chat Customer Service Specialist: You’ll support customers who need help. Whether they text, email, or live chat, you’ll be the hero to let them know help is on the way! You’ll educate customers. You’re gonna learn about some awesome products and services we have. You have an important role in getting this information to our customers so they can make informed decisions about things that could really help their homes! You’ll engage with customers online. When customers post reviews online, you’ll connect with them. This helps them feel truly heard, and it helps make sure we’re staying true to our reputation as a trusted company! You’ll process customer requests. When a customer needs service, you’ll log details by using our tracking software for any jobs and changes. You’ll partner with other departments. Customer service is a team effort, and each department has its role. When we all work together, each customer gets the best experience possible!
Requirements
- High School Diploma or GED
- 1 year of experience with sales and/or customer support via digital correspondence
- Excellent written & verbal communication skills fluently in the English language
- Ability to write and communicate concisely, yet persuasively
- Impressive Customer Service skills with emphasis on the ability to properly defuse situations and maintain good rapport with customers without verbal communication
- Strong multi-tasking skills with the ability to assist multiple customers at a time
- Able to think quickly, as well as anticipate & solve problems effectively
- Demonstrated competency in Windows-based PC environment, internet, and use of automated systems
- Proficient skills in Microsoft Office applications including Word, Excel, and PowerPoint
- Keyboard typing proficiency a minimum of 50 WPM
- Alignment & commitment to company values (honesty, integrity, fairness, and respect)
Nice To Haves
- Bachelor’s degree in related field, such as Business Admin., Marketing, Public Relations, etc.
- 3+ years of experience in sales and/or customer support via digital correspondence
- Prior experience in marketing
- Service Titan Experience
Responsibilities
- Support customers who need help.
- Educate customers.
- Engage with customers online.
- Process customer requests.
- Partner with other departments.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
