Chase Home Lending Executive Director, Correspondent Division Manager

JPMorgan Chase & Co.•Jacksonville, FL

About The Position

At Chase Correspondent Lending, we partner with correspondent lenders to deliver liquidity, reliability and market leading services. We’re a relationship-driven investor committed to our clients and the communities we serve together. With Chase, clients get unparalleled access to the full capabilities of JPMorgan Chase — extending far beyond the services of a traditional correspondent investor. As the Executive Director, Correspondent Division Manager within the Correspondent Lending team, you will be a senior leader responsible for overseeing client coverage teams. Your position is pivotal in shaping and executing the strategic roadmap for the Correspondent channel, driving growth and ensuring effective management of assigned division. You will be expected to foster a culture of excellence and deliver a consistently high standard of client services aligning with channel strategies. As a key member of the leadership team, the Division Manager partners closely with the Director of Correspondent Production and collaborates with other senior leaders across JPMorgan Chase to translate strategic priorities into actionable business plans. The role is entrusted with developing and coaching a team of 5-10 client facing individuals, who collectively manage approximately 200 client relationships. The Division Manager is responsible for ensuring the team delivers best-in-class service to facilitate growth while executing on priorities to deepen client relationships cross JPMorgan Chase.

Requirements

Bachelor’s degree in Business, Finance or related field (or equivalent experience)
12+ years in mortgage/correspondent lending, capital markets, secondary marketing or client/account management
Deep understanding of Business to Business/Correspondent channel, loan delivery, purchase processes and agency/investor requirements
Demonstrated experience leading cross functional teams within a strategic business development environment
Strong managerial skills including delegation, coaching and demonstrated leadership abilities among peers, team members and senior executives

Responsibilities

Lead, develop and coach a team of client facing individuals and execute strategies to grow share
Develop and execute business initiatives to deepen client relationships and facilitate growth, utilizing effective relationship management across a network of internal and external resources
Research, maintain and disseminate critical industry information—including financial benchmarks, market leaders, competitor analysis, regulatory developments and emerging trends to empower team members, clients and guide strategic decision-making
Identify, prioritize and nurture client relationships; monitor client needs and outcomes
Collaborate with clients and internal stakeholders to uncover opportunities for new products and process enhancements, ensuring solutions address the unique needs of individual clients
Participate actively to support innovation, process, policy and technology initiatives designed to elevate the overall client experience
Facilitate the resolution of complex issues and serve as executive contact for high segmented clients