Chase Club Server

Royal Sonesta Chase Park Plaza, St Louis, MO•St. Louis, MO

13d•$7 - $7

About The Position

Provide fast and courteous service of food and beverages to guests and ensure the quality of food and beverage presentation per established standards. Job Description Principal duties and responsibilities (Essential Functions) include: Key Job Functions Greet all guests and take beverage and food orders promptly and professionally. Prepare food and beverages for service to hotel guests and present food according to established health and presentation standards. Clear and clean tables promptly and efficiently. Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary. Perform side-work and any other opening or closing duties as required. Ensure that wait staff stations are clean and maintained throughout the shift. Wash dishes, as needed. May receive guest payments and process transactions as outlined in the cash and charge procedures, as needed. May assist with other duties as assigned. Alert Outlet Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction. Deliver Passionate & Engaging Service to our Guests You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs to exceed their expectations You will consistently deliver our GUEST model: Greet or welcome everyone warmly with a smile Use eye and ear contact and the guest’s name Establish/anticipate needs Solve and own all requests/complaints Thank everyone Build a solid relationship with your Colleagues Treat colleagues with respect and dignity Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Requirements

1-2 years of restaurant serving experience or comparable experience
Track record of delivering exceptional guest or client experience
Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
Strong communication skills
Appropriate professional appearance and demeanor
May be required to work nights, weekends, and/or holidays.

Responsibilities

Greet all guests and take beverage and food orders promptly and professionally.
Prepare food and beverages for service to hotel guests and present food according to established health and presentation standards.
Clear and clean tables promptly and efficiently.
Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary.
Perform side-work and any other opening or closing duties as required.
Ensure that wait staff stations are clean and maintained throughout the shift.
Wash dishes, as needed.
May receive guest payments and process transactions as outlined in the cash and charge procedures, as needed.
May assist with other duties as assigned.
Alert Outlet Management of any service and/or safety issues.
Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
Deliver Passionate & Engaging Service to our Guests
Build a solid relationship with your Colleagues
Treat colleagues with respect and dignity
Work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.