Charter Service Representative - Onsite

National Express•Rosemead, CA

22h•Onsite

About The Position

Summit School Services has a zero-tolerance policy on conduct that is incompatible with its policies and values, including sexual exploitation and abuse, harassment, abuse of authority, and discrimination. Summit School Services is committed to promoting the protection and safeguarding of all children and passengers. We offer medical, dental, vision, basic life insurance coverage, holiday pay, and PTO accrual. Additionally, employees are able to enroll in a retirement savings plan. At Summit School Services our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Summit School Services LLC’s independent subsidiaries and affiliates are an equal employment opportunity (EEO) employer The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions. Summit School Services companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located in Warrenville, Illinois, houses the administrative and corporate support functions for the organization. Our 250+ local customer service centers (CSCs) are supported by regional operations teams located throughout North America.

Requirements

High School graduate or equivalent
Customer service experience in a contact/call center environment required
Excellent oral communication skills to respond and present professionally to callers and visitors.
Demonstrated ability to effectively and diplomatically handle a wide range of demanding inquiries from a variety of internal and external sources.
Strong inter personal skills and excellent written and oral communication skills required
Critical thinking and problem-solving skills are also required
Excellent oral and written communication skills with excellent interpersonal skills
Computer literacy, preferably in word processing and spreadsheets
Prioritization, organization, coordination and time management skills to coordinate and prioritize multiple tasks

Nice To Haves

Prior logistics/charter sales experience preferred
Transportation industry experience a plus
Bilingual English/Spanish a plus

Responsibilities

Responsible for acting as a liaison between the customer and the company.
Provide a world class customer experience to both internal and external customers via phone and email.
Assist customers with service requests, changes, cancelation, and other queries.
Capture detailed customer charter requests and provide an accurate quotation.
Follow-up with leads via phone and email.
Assist customers with single call issue resolution.
Ensure personal revenue goals and objectives are exceeded
Directly contribute to department revenue goal attainment.
Other duties as assigned.