Charter Operations I - Corporate (Las Vegas)

Caesars Entertainment • Las Vegas, NV

404d

About The Position

The Charter Operations I role at Caesars Entertainment is focused on supporting travel arrangements for Charter Program guests. This position involves overseeing communication with the call center team, managing email correspondence, and ensuring the accuracy of charter reservations in the Skyforce and LMS systems. The role requires effective guest relations and the ability to handle inbound and outbound calls as needed, contributing to the overall support of the charter operations team.

Requirements

• High School Diploma or equivalent required.
• 1-3 years of experience in Hotel, Casino, Call Center, or Charter Operations preferred.
• Strong computer knowledge of Microsoft Excel preferred.
• Ability to communicate effectively in English is required.
• Strong guest relations skills are required.

Responsibilities

• Monitor and respond to inbound email boxes associated with the Charter Program.
• Support the call center team by reviewing and replying to chat inquiries.
• Validate charter reservations in Skyforce and ensure they are accurately reflected in LMS.
• Make outbound calls to guests, including waitlisted guests and those needing delay notifications.
• Receive inbound calls during high volume periods and assist with guest callbacks.
• Research reservations and address questions from charter operations, revenue management, or call center teams.
• Audit TPA to ensure all are received before flight departures.
• Provide general support to the charter operations team and assist team members as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED