Charter Operations Agent
About The Position
Sun Country Airlines is seeking a Charter Operations Agent to provide customer service to both internal and external clients during the operational day. This position is responsible for the timely and accurate dissemination of information to multiple stakeholders including flight dispatch, maintenance, vendors, external clients as well as the SOC Duty Manager. The ideal candidate for this position is a motivated self-starter who enjoys thinking outside the box and striving to always deliver the best customer service possible to set the Sun Country charter experience apart.
Requirements
- Associates degree or relevant work experience
- 1+ year(s) of related experience at an airline
- Customer service experience
- Excellent communication skills, both written and verbal
- Strong organizational and problem-solving skills
- Ability to work effectively with minimal supervision under stressful situations
- Intermediate knowledge of Microsoft applications (Excel, Word, OneNote, Teams) and able to use or quickly learn applications
- Ability to prioritize, pivot and multitask in a rapidly evolving airline operations environment
- Qualified candidates must pass a criminal history background check as well as a pre-employment drug test
- Must be able to obtain a SIDA badge
Nice To Haves
- Working knowledge of Navitaire applications (GoNow, SkySpeed)
- Previous charter, ground handling, or airline operations experience
Responsibilities
- Answer phone calls from clients, vendors and charter representatives while maintaining a high level of professionalism during stressful situations and delivering excellent customer service.
- Monitor all charter flight activity and communicate movement and delay notifications to relevant clients and vendors in a timely manner.
- Maintain control and confidentiality of client manifests and security sensitive information.
- Upload and disseminate passenger manifests for public and private charters as necessary.
- Collaborate and assist in developing the execution of irregular operations within the Charter Desk Lead and SOC, as well as with internal and external stakeholders.
- Confirm services and transitions arranged for charter operations.
- Perform tasks in accordance with Sun Country Airlines policies and procedures while maintaining a high level of operational safety and integrity.
- Other duties as assigned by management.
Benefits
- Comprehensive benefit package including dental and vision PPO and high-deductible health plans
- Health savings accounts (HSA and FSA)
- Dependent Care
- Starting day one free standby and discounted travel privileges for employees, family, & friends
- 401(k) match
- Paid Time Off
- Paid holidays
- Life and AD&D Insurance
- Employee Assistance Program including counseling for employees and their family
- Fitness incentive and Stop Smoking Support
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
1,001-5,000 employees
