Charter Bus Assistant

San Manuel Band of Mission Indians • Highland, CA

1d • Onsite

About The Position

Under the direction of the Supervisor, Transportation, the Charter Bus Assistant delivers best-in-class charter service for guests entering and exiting Yaamava’ Resort & Casino. Ensures all guests’ arrival and departure experiences are memorable, unique, and in alignment with brand standards/expectations – requiring a high level of professionalism, anticipatory service, and enthusiasm focusing on guest comfort. Contributes to the mission and vision by creating a positive and productive working environment. Maintains a positive attitude and public image while delivering authentic greetings, and cordial farewells, centered on a sense of personal service.

Requirements

• High School Diploma or GED required.
• Minimum one (1) year of customer experience required.
• Ability to communicate effectively with guests, team members and management, both verbally and in writing, is a must.
• Must possess outstanding communication and interpersonal skills.
• Must actively listen to provide optimal service tailored to guest requests.
• Ability to multi-task in a fast-paced, high demand environment required.
• Must be comfortable working and speaking with the public.
• Intermediate proficiency in Microsoft Outlook, Word, and Excel is required.
• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
• Authorized Driver: Role requires operation or driving of Tribe-owned vehicles or driving patron vehicles. A valid driver’s license with an acceptable driving record as determined by the insurance carrier is required.

Nice To Haves

• Minimum one (1) year of casino operations experience preferred.

Responsibilities

• Delivers exceptional service with courtesy and enthusiasm, consistently exceeding guest expectations through positive and engaging interactions. Ensures accurate passenger count. Greets all arriving guests promptly and professionally, ensuring a friendly and efficient check-in process. Additionally, offers a gracious and cordial farewell upon departure, leaving a lasting positive impression.
• Processes charter groups by validating player status, confirming passenger manifests accuracy, and completing tracking/processing paperwork.
• Conducts all guest interactions with the highest level of hospitality and professionalism by providing an enthusiastic and authentic time-based greeting, displaying professional non-verbal communication, showing genuine interest, using the guest’s name naturally, while anticipating guest needs with a thoughtful touch, and conveying a sincere thank you.
• Monitors and tracks vendor Department of Transportation (DOT) and Public Utility Commission (PUC) status to remain in compliance with Federal and State regulations.
• Performs other duties as assigned to support the efficient operation of the department.

Benefits

• As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees.
• We offer a Total Rewards package of monetary, benefits and development rewards to individuals who meet and exceed specific goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED