Chart Retrieval Specialist II

UnitedHealth Group • Dallas, TX

100d • $17 - $31 • Remote

About The Position

This position is National Remote. You'll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Chart Retrieval Specialist II will continue with the Chart Retrieval Specialist responsibilities, and in addition, will help support with coaching, training, and developing the workforce across multiple regions.

Requirements

• High School Diploma / GED
• Must be 18 years of age OR older
• 1+ years of medical record retrieval OR health information management experience
• 1+ years of experience with working in electronic health record systems
• Must possess a valid driver's license and provide proof of insurance
• Experience with reviewing medical records
• Comfortable troubleshooting basic software and technology issues
• Must be able to travel up to 75% domestically by plane or car
• Ability to work full time, Monday - Friday with flexibility to work any of the 8-hour shift schedules during normal business hours of 7:00am - 7:00pm PST

Nice To Haves

• Knowledge of federal and state regulations related to medical record retrieval
• Experience with Microsoft Word, Microsoft Excel, and Microsoft Outlook

Responsibilities

• Retrieve Medical Records, whether in person or remotely, from healthcare providers and facilities ensuring all records are obtained in a timely and accurate manner
• Ensure compliance with all federal and state regulations related to medical record retrieval
• Develop and maintain strong relationships with healthcare providers and facilities to facilitate the retrieval process
• Review medical records to ensure completeness and accuracy
• Utilize electronic health record systems to retrieve and store medical records
• Travel to various locations including out of town travel as needed
• Responsible for handling on-site and remote support functions
• Administer Level 1 field support such as scanning hardware and software issues
• Monitor field activity including, daily communications, productivity, and retrieval procedures to ensure all work is done correctly and timely
• Provide guidance, instruction, training, and direction to Chart Retrieval Specialists across multiple regions or states to ensure the highest quality of work
• Assist in team building and ensuring teamwork
• Responsible for routine checks on field team's work including but not limited to productivity, required deliverables, quality assurance checks
• Maintain a detailed and accurate tracking system to monitor the progress of medical record retrieval requests
• Communicate with internal teams and external clients regarding the status of medical record retrieval requests
• Participate in the development and implementation of process improvements including software/hardware functionality, testing, and implementation to increase efficiency and accuracy
• Perform Quality Assurance and Quality Control assessments on request
• Identify areas of potential growth opportunity for the company and any process improvements to reduce issues with the client
• May be assigned other duties, including supporting other departments
• Maintain compliance with all company policies and procedures

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED