Chart Prep

The Florida Urology Center•Ormond Beach, FL

6d•Remote

About The Position

To support U.S. Urology Partners by providing clerical support to all areas of the office. Responsible for the Company Vision “To be the prominent urology practice and beyond, with a reputation for delivering excellent and effective care in all urologic modalities. By providing full-service urology to the patients and communities we serve, there will be greater satisfaction as well as patient and physician loyalty which will allow U.S. Urology Partners continued success and growth.” Chart Prep associates will maintain access to Mt. Carmel Epic, Ohio Health Epic, Quest, Labcorp, and Ohio State Medical records access. Responsible for reviewing charts 7 days prior to scheduled appointment in order to determine if providers orders have been completed Identify on the schedule if chart prep is complete Document phone calls to patient in the details of the appointment If requisitions are generated; faxed or mailed, notes will be documented in NextGen HER If orders have not been completed; Contact patient via phone call to discuss completing testing Arrange testing as necessary Based on type of testing, reschedule appointment if testing is not able to be completed prior to the scheduled appointment time Example: PSA needs completed for a patient coming in for a diagnosis of elevated PSA or prostate cancer. KUB needs completed for diagnosis of kidney stones. If ordered, and not done, appointment should be rescheduled Records retrieved during the chart prep process, are acquired to the patient’s chart in NextGen on a daily basis Responsible for monitoring task box and email inbox for urgent needs; chart prep Responsible for compiling chart records for new patients Formal referrals from outside specialist or PCP will have records scanned in to chart by referral scheduling specialist. If records not present, reach out to scheduling to acquire record Contact PCP or specialist for records If records are not in chart via a referral, responsibility to contact patients to discuss potential records As needed, obtained imaging records on CD from outside sources Retrieve BUN/Cr and GFR results for patients scheduled for in house imaging; testing will be arranged at check out. Chart prep is a work from home position. If standards of work cannot be met at home, associate will be required to work at the office. Work from home positions are subject to NextGen activity monitoring Work cooperatively with clinic team, including but not limited to Providers, Care coordinators, and Triage.

Requirements

One (1) to three (3) years of experience working in a medical practice setting or in a health insurance organization
Excellent verbal and written communication skills
Advanced skills in all Microsoft Office programs including Excel, Word, Outlook, etc.
Experience as a medical receptionist
Medical terminology knowledge
Experience with multiline phone system
Electronic medical records experience
Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills To perform this job successfully, an individual should have thorough knowledge in computer information systems.

Responsibilities

maintain access to Mt. Carmel Epic, Ohio Health Epic, Quest, Labcorp, and Ohio State Medical records access
reviewing charts 7 days prior to scheduled appointment in order to determine if providers orders have been completed
Identify on the schedule if chart prep is complete
Document phone calls to patient in the details of the appointment
If requisitions are generated; faxed or mailed, notes will be documented in NextGen HER
If orders have not been completed; Contact patient via phone call to discuss completing testing
Arrange testing as necessary
Based on type of testing, reschedule appointment if testing is not able to be completed prior to the scheduled appointment time
Records retrieved during the chart prep process, are acquired to the patient’s chart in NextGen on a daily basis
Responsible for monitoring task box and email inbox for urgent needs; chart prep
Responsible for compiling chart records for new patients
Formal referrals from outside specialist or PCP will have records scanned in to chart by referral scheduling specialist. If records not present, reach out to scheduling to acquire record
Contact PCP or specialist for records
If records are not in chart via a referral, responsibility to contact patients to discuss potential records
As needed, obtained imaging records on CD from outside sources
Retrieve BUN/Cr and GFR results for patients scheduled for in house imaging; testing will be arranged at check out
Work cooperatively with clinic team, including but not limited to Providers, Care coordinators, and Triage.