Charging Post Guide (Part-time) - Southampton NY Charging Post

Rivian • Town of Southampton, NY

8h • $29 - $32 • Onsite

About The Position

As a Charging Post Guide, you are the embodiment of the brand for our community. You will be at the forefront of how we create intuitive, innovative, and memorable moments that will foster a deep connection between our brand and our community. We are seeking engaging and enthusiastic individuals who have a passion for people, education, technology, and clean energy solutions. To be successful in this role, you must have a customer-first approach and thrive in ambiguous and unexpected environments, tackling all challenges with a flexible and solution-oriented mindset. You are driven to achieve targets and demonstrate an understanding of the connection between sales, hospitality, and exceptional customer experience.

Requirements

• 3+ years’ experience in customer service required; field marketing, sales, education, or hospitality environment preferred
• At least 21 years of age
• High School Diploma, GED, or other recognized high school equivalency credential required.
• Ability to work a flexible schedule to support customers on nights, weekends and/or holidays; ability and willingness to travel based on business needs to support other market launches and operations
• Experience using POS and CRM software preferred
• Must have a valid driver’s license in the state of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from) and possess an exceptional driving record
• No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period. Will be subject to continuous Motor Vehicle Record (MVR) monitoring
• Ability to obtain and maintain local sales licenses if applicable in your state
• Willingness to work in various working conditions including being in a full-service Charging Post or unpredictable weather conditions
• Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs).
• Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
• Strong understanding of written and spoken English
• Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics
• Energetic, enthusiastic, and engaging customer interaction style
• Ability to understand and articulate concepts in the technology and automotive space
• Resilience and ability to overcome objections using active listening and critical thinking
• Ability to multi-task while providing exceptional quality of work
• Excellent written and verbal language skills in English, additional languages a plus
• Ability to learn quickly, thrive in a fast-paced environment and adapt to changing timelines
• An obsessive approach to elevating the customer experience and commitment to taking every opportunity to over-deliver when it comes to delighting and interacting with our community

Responsibilities

• Welcome, engage, and educate customers, providing a positive and inclusive experience for everyone who visits; ensuring their needs are met, and their expectations are exceeded
• Demonstrate a commitment to achieving commercial business objectives and supporting brand initiatives, including demo drives, demand generation, lead generation, product deep-dives, gear demos, trip planning, and community events
• Possess a high level of brand and product expertise, staying up to date on all required training and courses
• Ensure customers have a seamless charging experience at your location, providing education and hands-on support
• Share your passion for adventure and stewardship, using your local knowledge to connect community members with outdoor venues, activities, eateries and beyond. Build the bond between the community and our brand
• Maintain a strong knowledge of all tools, including POS (Point of Sale) and CRM (Customer Relationship Management) and actively leverage these platforms to generate leads and enhance customer experience
• Perform day to day operational duties, including event production and support, BOH upkeep, food & beverage support, shipping and receiving duties, general space upkeep, cleaning duties, and building or maintaining visual displays as necessary
• Relentlessly uphold retail, hospitality, and vehicle presentation standards, ensuring our locations always look and feel premium
• Promptly cascade customer escalations
• Assist in maintaining onsite charging equipment, performing basic troubleshooting as needed, and cascading any issues with the appropriate sense of urgency
• Take on additional projects, duties and assignments as required and/or by request from leadership

Benefits

• The successful candidate may be eligible for annual performance bonus.
• We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED