Charger Reliability Engineer

Highland Electric Fleets•Beverly, MA

11d

About The Position

As a Charger Reliability Engineer, you will play a critical role in ensuring the uptime, reliability, interoperability, and performance of Highlandâs charging infrastructure. You will become a subject matter expert in Highlandâs technology stack-spanning charger hardware, charge management platforms, APIs, telemetry systems, connectivity, and our enterprise asset management system. Your work will directly support operational excellence, rapid issue resolution, and continuous collaboration and improvement across the organization by identifying remote paths to resolution, surfacing and solving systemic charging/platform issues, and driving issues to resolution with our charger and vehicle OEMs.

Requirements

Minimum 5 years + of experience in troubleshooting technical issues
Strong background and comfort with EV charging infrastructure, from install through operations, AC and DC chargers
Strong background and comfort with working directly with field technicians and engineers, both internal and external
Proficient in Microsoft Office applications (Word, PowerPoint, and Excel), Google Workspace
Must be able to effectively communicate both verbally and in writing
Ability to exercise considerable skill, judgment, and discretion in establishing and maintaining good working relationships with internal and external customers as well as many company departments
Must have the ability to make sound technical decisions

Nice To Haves

Experience with CAN traces (charger or vehicle), PCAP logs, and other detailed charger and vehicle logging mechanisms a plus
Familiarity with electric vehicles and EVSE maintenance and repair preferred, but not required

Responsibilities

Serve as a subject matter expert across Highlandâs charging technology stack, including charger hardware, charger connectivity and telemetry systems, OCPP, UL standards, SECC and EVCC interoperability, site power quality
Investigate and resolve technical issues raised by Technicians, Tech Ops Support, and Customer Success teams through remote diagnostics and system analysis.
Collaborate with our charger and vehicle OEM partners to validate interoperability before customer activation, troubleshoot open issues, coordinate hardware/software fixes, and oversee firmware or system updates.
Document technical knowledge, resolutions, and standard operating procedures in internal playbooks to promote knowledge sharing and issue prevention.
Support the development and refinement of the Remote Monitoring & Diagnostics (RM&D) program by integrating internal and external platform insights.
Work cross-functionally to ensure that reliability insights inform broader operational and product deployment strategies.
Lead the development of training materials for our field technicians, dealers, and end customers
Provide in-person and remote training for our field technicians, dealers, and end customers
Monitor and validate internal dashboards and analytics platforms to ensure accurate, actionable data on charger performance and uptime.
Assist in the creation and execution of technical service campaigns and provide remote support to field technicians and reliability managers who are working on Highlandâs charging infrastructure.
Participate in R&D testing efforts to validate new hardware/software components and contribute insights to ongoing technology improvements.
Promote a collaborative, open-minded work environment and actively contribute to continuous improvement across departments.