Chargeback/Membership Analyst - Institutional Contracts, Chargebacks & Rebates

Novartis • East Hanover, NJ

250d • $60,600 - $112,600

About The Position

This position will be located at the East Hanover, NJ site and will not have the ability to be located remotely. Please note that this role would not provide relocation and only local candidates will be considered. The Chargeback/Membership Analyst ICCR (Institutional Contracts, Chargebacks & Rebates) will support the Innovative Medicines (IM) US organization with accurate and timely validation of membership eligibility requests for the Institutional contract segment.

Requirements

• Bachelor's degree required.
• Consideration will be given to individuals who will be earning their Bachelor's degree by June 2025 with previous Novartis experience.
• Minimum 1 year of analytical experience.
• Proficiency in computer applications, including Microsoft Office, Outlook, and Adobe Acrobat.
• Superior proof reading and organizational skills; detail oriented and self-directed.
• Proven ability to work independently, prioritize workload and manage competing priorities.
• Ability to research and respond to complex customer issues with reasoned judgment.
• Strong collaboration, communication and negotiating skills.
• Results-oriented ability to deliver under tight deadlines.

Nice To Haves

• Degree subject area in Finance, Accounting or Business Administration.
• Proficiency with life science applications - Model N.
• Deal Management and SAP and/or working knowledge of class of trade and customer identifiers.

Responsibilities

• Create and maintain Indirect/Direct membership information in Model N and SAP.
• Conduct Class of Trade research to support Government Pricing calculations.
• Understand contract strategies for accurate customer administration.
• Demonstrate effective prioritization to ensure timely response for all membership inquiries.
• Communicate with assigned wholesalers, GPO, LTC, Specialty Groups, HIBCC, IMS, and HRSA to determine member eligibility.
• Troubleshoot with Market Access to resolve any customer alignment issues.
• Work with teams in remote locations both inside and outside the U.S. to achieve department objectives.
• Conduct meetings to achieve issue resolution within the department, with internal customers, wholesalers, specialty distributors, LTC, and GPOs.
• Maintain systems and logs to track contracts, rebate, chargebacks, and membership issues for accurate reporting to management.
• Utilize internal dashboards, GPO rosters and internal tracking logs to identify membership trends and eligibility issues.
• Ensure adherence to all standard operating procedures and SOX requirements.
• Ensure communication to management about identified risks to the department and organization.
• Identify any areas for improvement and provide actionable feedback.

Benefits

• 401(k) eligibility
• various paid time off benefits, such as vacation, sick time, and parental leave
• sign-on bonus
• restricted stock units
• discretionary awards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Chemical Manufacturing
• Education Level: Bachelor's degree