Chargeback Associate

Avis Budget Group • Virginia Beach, VA

10d

About The Position

Driven to be the Best People. Performance. Purpose. At Avis Budget Group, we’re driven to be the best vehicle rental company in the world, together. Our 25,000 employees raise the bar every day, bringing different perspectives, taking ownership, and leading with integrity. We’re defining the future of mobility with safe, sustainable solutions that move people, businesses, and communities forward. The Chargeback Associate is responsible for internal and external inquiries/chargebacks and all related aspects of DMP chargeback functions. Provide guidance, perform audits, testing and training daily. Work closely with our offshore team & keep open communications on any issues.

Requirements

• Business administration, finance, or other related field, 3-4 years’ experience is an advantage
• Ability to manage multiple priorities in a busy environment with fluctuating volumes of work, including delegation of work
• Demonstrated history of accuracy and attention to detail, efficiency, and sound judgment
• Strong analytical, verbal, and written communication skills, as well as interpersonal skills and the ability to act with discretion and professionalism
• Strong work-ethic and problem resolution skills are critical for success in this position
• Proficiency in MS Office Suite, ability to navigate various PC systems
• Knowledge of banking rules and regulations helpful; accounting experience

Responsibilities

• Audit chargebacks to improve success rates.
• Work in DMP portal, AMP, Oracle and process AR accounting functions.
• Keep track of all productivity to ensure quality of work is performed.
• Assist with team’s workflow and questions.
• Respond to escalated or sensitive inquiries or chargebacks.
• Subject matter expert to provide support for other Avis Budget Group regions
• Assist in developing new policies and procedures as needed, keeping SOP’s utd.
• Compile data for management and regular departmental reporting.
• Perform standard duties to ensure offshore team is successful.

Benefits

• Access to Medical, Dental, Vision, Life and Disability insurance
• Eligible to elect other voluntary benefits including: Group Legal, Identity Theft, Accident Insurance, FSA, additional life insurance coverages
• 401(k) Retirement Plan with company matched contributions
• Full training to learn the business and enhance professional skills
• Employee discounts, including discounted prices on the purchase of Avis/Budget cars
• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed