Chargeback Analyst

Stitch Fix

80d • $57,800 - $96,500

About The Position

We are looking for a Vendor Compliance Analyst to join the Stitch Fix Operations Team to be the first point of contact for all vendor-related operational questions and independently own all facets of our Vendor Chargeback Program including data production and management, system development and upkeep, process development, and regular trend reporting forecasting. The Chargeback Analyst will become an expert on our Vendor Manual requirements and manage all internal and external questions on our operational processes, best practices, and related chargebacks. They will be responsible for gathering and scrubbing chargeback data via multiple systems including our third-party data automation platform, ensuring accurate invoicing on a monthly cadence in partnership with Accounts Payable, and tracking negotiations and related invoice updates to ensure they are accurately reflected. They will own all historical chargeback data to ensure accuracy and ease of use to inform trends and business decisions. The Analyst will need to work cross-functionally to problem-solve, think creatively, and consistently look for opportunities to update and optimize processes across all related workstreams. As our network of warehouses are responsible for significant chargeback volume, the Chargeback Analyst will need to build deep partnerships with our sites and drive optimization and compliance with metrics, ensuring volume targets are reached each month.

Requirements

• 3-5 years of relevant work experience in operations with a heavy focus on vendor management, data analysis, and process improvement.
• Excellent Excel skills, including designing and applying advanced Excel and Google Sheets formulas to automate data management and flows.
• Ability to budget, forecast, and establish KPIs to measure the effectiveness of business decisions.
• Strong troubleshooting and problem-solving skills.
• Excellent judgment and the ability to review and consider all sides of an issue.
• Great interpersonal and written and verbal communication skills.
• Extremely detail-oriented and organized.
• Ability to work well in a demanding, fast-paced environment and manage competing priorities.
• Highly self-motivated, scrappy, and possess a stellar work ethic.

Nice To Haves

• Experience in a collaborative, cross-functional environment.
• Ability to negotiate and uphold rules and requirements while maintaining partnership.
• Keen eye for optimization opportunities and constantly striving to improve processes.

Responsibilities

• Fully own the chargeback program with an annual revenue of roughly $4M and over 500+ vendors.
• Work cross-functionally with Buying, AP, and our network of warehouses to ensure the chargeback process is effective, optimized, and accurate.
• Own documentation and SOPs to reflect current protocols to ensure alignment.
• Become an expert in our third-party chargeback data automation platform to maintain and optimize automated workflows for accuracy and efficacy.
• Independently drive chargeback data gathering and scrubbing, ensuring accuracy of chargeback invoices and resources.
• Lead the monthly chargeback dispute process, working with our warehouses and buying teams to assess the validity of a vendor’s chargeback dispute.
• Maintain all historical chargeback data ensuring cleanliness and validity.
• Develop and maintain analytical dashboards to inform monthly and quarterly business reports and trend reporting.
• Own budgeting and forecasting for chargeback volume and revenue.
• Act as the subject matter expert on our vendor requirements and vendor compliance program.
• Champion the chargeback program success in our warehouses by developing, tracking, and upholding submission volume goals.
• Independently drive warehouse partnership through regular 1:1 meetings and touchpoints.
• Optimize warehouse chargeback submission process across our network of warehouses through process improvements, standardization, training, alignment, and SOPs.
• Complete regular ad-hoc projects as needed to support the Vendor Operations Team and our partners.
• Work consistently to identify and execute on efficiency unlocks and streamline processes wherever possible.

Benefits

• Competitive salary and benefits.
• Medical, dental, vision, and other benefits.

What This Job Offers

• Number of Employees: 5,001-10,000 employees