Character Manager

Disney • Lansing, MI

431d

About The Position

As a Character Manager at Disney Cruise Line, you will oversee the daily operations of Disney Characters onboard, ensuring compliance with Character Programs and Development standards. This role involves leading a team of performers, managing character appearances, events, and programs, while upholding the integrity of the Character Brand. You will work in a dynamic environment focused on creating memorable experiences for guests and fostering a supportive community among crew members.

Requirements

• Minimum three to five years leadership experience in Entertainment operations within the last five years
• Previous Disney Entertainment Operations experience working as a Character Performer, Character Manager or Entertainment Manager within the Disney Company
• University degree or related course work associated with recreation, education, entertainment, or a related field of study desirable
• Experience leading and motivating a team while organizing and prioritizing the team's goals
• Previous performance experience beneficial

Responsibilities

• Provide leadership, coaching, and recognition for all direct reports
• Provide feedback, coaching and discipline for all direct reports including, but not limited to mid and end of contract reviews
• Ensure the Character Brand, integrity and use with all Character events, activities, photo shoots, and special events
• Uphold the 5 keys by focusing on Safety, Courtesy, Show, Inclusion and Efficiency
• Partner with Entertainment Leadership Teams Shoreside on brand concerns, height ranges, training, performer schedules and show quality issues
• Act as the Shipboard main contact for Character recovery
• Communicate with all departments involved with Character events
• Educate internal departments on Character integrity
• Build and communicate Character Ticketing Grids for Bookable Events
• Monitor Guest Satisfaction Measurement scores and propose opportunities for improvement
• Positively motivate teams in a fast-paced and fluid environment
• Perform Stage Management responsibilities when necessary including operational decisions in altered performance environments

Benefits

• Major Medical Coverage
• Short & Long Term Disability
• Life Insurance
• Retirement Savings Plan Option

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Motion Picture and Sound Recording Industries
• Education Level: Associate degree