Disney-posted about 1 year ago
Full-time • Manager
Lansing, MI
Motion Picture and Sound Recording Industries

As a Character Manager at Disney Cruise Line, you will oversee the daily operations of Disney Characters onboard, ensuring compliance with Character Programs and Development standards. This role involves leading a team of performers, managing character appearances, events, and programs, while upholding the integrity of the Character Brand. You will work in a dynamic environment focused on creating memorable experiences for guests and fostering a supportive community among crew members.

  • Provide leadership, coaching, and recognition for all direct reports
  • Provide feedback, coaching and discipline for all direct reports including, but not limited to mid and end of contract reviews
  • Ensure the Character Brand, integrity and use with all Character events, activities, photo shoots, and special events
  • Uphold the 5 keys by focusing on Safety, Courtesy, Show, Inclusion and Efficiency
  • Partner with Entertainment Leadership Teams Shoreside on brand concerns, height ranges, training, performer schedules and show quality issues
  • Act as the Shipboard main contact for Character recovery
  • Communicate with all departments involved with Character events
  • Educate internal departments on Character integrity
  • Build and communicate Character Ticketing Grids for Bookable Events
  • Monitor Guest Satisfaction Measurement scores and propose opportunities for improvement
  • Positively motivate teams in a fast-paced and fluid environment
  • Perform Stage Management responsibilities when necessary including operational decisions in altered performance environments
  • Minimum three to five years leadership experience in Entertainment operations within the last five years
  • Previous Disney Entertainment Operations experience working as a Character Performer, Character Manager or Entertainment Manager within the Disney Company
  • University degree or related course work associated with recreation, education, entertainment, or a related field of study desirable
  • Experience leading and motivating a team while organizing and prioritizing the team's goals
  • Previous performance experience beneficial
  • Major Medical Coverage
  • Short & Long Term Disability
  • Life Insurance
  • Retirement Savings Plan Option
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