Chapter Strategy & Operations Specialist

SCTE • Louisville, CO

2d • $97,370 - $118,950 • Remote

About The Position

SCTE®, a subsidiary of CableLabs, is shaping the future of connectivity. Through technological leadership and innovation, SCTE has served as the applied science leader for the cable telecommunications industry for more than five decades. As a not-for-profit member organization, SCTE moves member companies forward through continuous training for the workforce of tomorrow and by putting leaders into the conversations that matter.

The Chapter Strategy & Operations Specialist serves as a key operational leader within SCTE’s national chapter network. This role provides operational leadership across SCTE’s chapter network, overseeing core programs, strengthening governance alignment, and ensuring consistent execution standards. Acting as a trusted operational partner to chapter officers, the Specialist ensures chapters are equipped with the training, resources, recognition programs, and compliance guidance necessary to operate effectively and consistently. This position provides operational leadership and continuous improvement across chapter programs while supporting a high standard of service and accountability throughout the network.

This role sits at the center of SCTE’s chapter network, partnering with volunteer leaders across the country to strengthen chapter operations, governance alignment, and member engagement. You will lead the execution of recognition programs, facilitate officer training, and ensure governance standards are upheld while continuously improving the operational systems that support chapter success. Your work will directly influence chapter effectiveness and contribute to a consistent, high-quality member experience nationwide.

We are seeking an experienced and proactive professional who thrives in a fast-paced environment, exercises sound judgment with minimal oversight, and is motivated to enhance workflows and operational performance across a diverse volunteer community.

Requirements

• 5–7 years of experience in association operations, chapter management, volunteer engagement, or comparable program leadership environments.
• Demonstrated expertise in administering complex operational programs involving governance tracking, compliance cycles, or structured recognition initiatives.
• Proven ability to independently manage moderately complex workflows with minimal guidance, exercising sound judgment and decision-making.
• Experience identifying operational inefficiencies and implementing process improvements within a defined functional scope.
• Proficiency using Salesforce or comparable CRM systems for case management, reporting, and operational data tracking.
• Strong facilitation and communication skills, including leading officer trainings, working groups, or stakeholder sessions.
• Ability to manage competing priorities and navigate ambiguity in a dynamic environment.
• Willingness to travel up to 25%.

Nice To Haves

• Experience supporting operations within distributed chapter or volunteer-led networks.
• Background in nonprofit, membership-based, or association environments with governance requirements.
• Ability to analyze service metrics and drive workflow improvements.
• Strong knowledge management and operational documentation skills.
• Experience administering recognition programs or compliance cycles.
• Bilingual communication skills, particularly Spanish.

Responsibilities

• Own and lead day-to-day execution of chapter operations, ensuring consistent service delivery, timely resolution of officer inquiries, and adherence to defined governance standards.
• Lead administration of the Chapter Awards and recognition programs, managing timelines, validating submissions, ensuring data integrity, and delivering executive-ready reporting.
• Oversee chapter governance tracking and annual reporting cycles, proactively identifying risk patterns, recurring compliance gaps, and operational friction; recommend and implement process improvements within defined scope.
• Independently scope, prioritize, and manage moderately complex operational initiatives involving multiple stakeholders, competing deadlines, and evolving requirements.
• Facilitate officer onboarding, leadership trainings, and working group sessions with confidence, reinforcing governance expectations and operational best practices.
• Strengthen and refine chapter toolkits, handbooks, templates, and knowledge resources to improve usability, clarity, and operational consistency across the network.
• Analyze service metrics and support trends within Salesforce to identify efficiency opportunities and recommend workflow enhancements.
• Lead operational planning and execution of chapter leadership events and engagement initiatives, ensuring clear communication, documentation accuracy, and structured follow-through.
• Travel to chapter events (up to 25%) to provide operational leadership, reinforce governance alignment, and strengthen volunteer effectiveness.
• Serve as a functional subject matter resource within the department for chapter operations processes and standards.
• Perform other duties as assigned.

Benefits

• Comprehensive healthcare coverage including medical, dental, vision insurance.
• Access to flexible spending and health savings accounts with employer HSA contribution.
• Competitive 401(k) retirement plan with an employer match up to 6% plus an ADDITIONAL 8% contribution to 401(k) which becomes fully vested after only two years of employment.
• Flexible work arrangements
• Unlimited PTO
• 11 paid holidays
• 100% paid family and medical leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees