Chapter Engagement Manager, Volunteer & Member Experience

APPALACHIAN MOUNTAIN CLUB

2d • Remote

About The Position

Founded in 1876, the Appalachian Mountain Club (AMC) is the oldest conservation and recreation organization in the United States. Our mission is simple yet powerful: foster protection, enjoyment, and understanding of the outdoors. With a focus on protecting mountains, forests, waters, and trails throughout the Northeast and Mid-Atlantic regions, we envision a world where our natural resources are healthy, loved, and always protected, and where the outdoors occupies a place of central importance in every person’s life. This position aligns both paid and unpaid staff to move AMC’s mission and four strategic priorities: Inspire joyous, meaningful outdoor experiences Protect critical landscapes for the well-being of people and the outdoors Cultivate and sustain a robust, diverse, and welcoming community Foster access to the outdoors The Manager leads AMC’s efforts to create welcoming, engaging, and joyful experiences across Chapters while cultivating clear and accessible pathways for volunteering. Reporting to the Director of Volunteer Engagement, this role partners closely with Chapter leaders and staff across the organization to recruit and recognize volunteers, build consistent practices, and support high-quality, mission-aligned event execution. This role serves as both a strategic partner and on-the-ground operator, regularly engaging with Chapters through virtual and in-person events, trainings, and meetings to build trust, support execution, and ensure volunteers and leaders feel confident and supported in their roles. Through strong relationship-building, targeted outreach, and data-informed decision-making, the Manager gathers feedback from volunteers and staff, identifies patterns and opportunities, and works cross-functionally to continuously improve engagement, retention, and pathways into leadership. Location is flexible within the AMC footprint, with periodic travel across the Northeast/Mid-Atlantic for chapter and staff engagements (meetings, trainings, and site visits). Schedule flexes to meet volunteer needs, with significant evening and weekend work offset by adjusted weekday hours.

Requirements

• Bachelor’s degree or equivalent experience in nonprofit management, community engagement, outdoor recreation, or a related field.
• 2+ years of experience working with volunteer-driven or community-based organizations, with demonstrated success engaging individuals who have autonomy and decision-making authority.
• Proven ability to build strong, trust-based relationships across diverse stakeholder groups, including volunteers, staff, and cross-functional partners.
• Experience planning, supporting, or executing events, programs, or community initiatives with a focus on participant and volunteer experience.
• Strong organizational and project management skills, with the ability to manage multiple priorities, follow through on commitments, and deliver high-quality work.
• Experience using data to inform decisions, track engagement, and improve programs or experiences.
• Excellent written and verbal communication skills, including the ability to create clear messaging, facilitate conversations, and adapt tone for different audiences.
• Demonstrated commitment to fostering inclusive and welcoming environments.
• Comfort working in a decentralized or federated organization with varying levels of structure and consistency.
• Willingness and ability to travel regionally, including evenings and weekends, to support events and build relationships with Chapters.

Nice To Haves

• Experience supporting or designing volunteer lifecycle strategies (recruitment, onboarding, engagement, retention, leadership pathways).
• Familiarity with CRM systems, event platforms, or volunteer management tools (e.g., Salesforce, Marketing Cloud, Outdoors Connector).
• Experience developing or implementing standardized processes, toolkits, or playbooks across multiple teams or regions.
• Experience leading outdoor activities and facilitating trainings, workshops, or group discussions (especially with volunteer leaders).
• Comfort navigating organizational change and helping others adopt new practices, tools, or ways of working.

Responsibilities

• Coordinate AMC-wide volunteer recognition and support Chapters in developing and maintaining volunteer recognition programs.
• Support the planning and execution of Chapters Committee meetings, volunteer community-wide events, and/or Chapter annual dinners.
• Support Chapters in planning and running high-quality events that align with AMC’s brand, mission, and strategic priorities, while testing and refining consistent planning templates, toolkits, and engagement frameworks for broader adoption.
• Document lessons learned, identify patterns of success, and partner with volunteer and staff teams to refine and share standardized approaches that improve quality, consistency, and member experience across the organization.
• Model inclusive facilitation and volunteer engagement practices.
• Travel regionally to support Chapters and emerging growth areas.
• Partner closely with AMC's Director of Membership to understand, support, and compliment AMC's overall strategic approach to growing and retaining members.
• Support Chapters in the delivery of engaging first-year member experiences to increase connection, participation, and retention.
• Work with team to track first-year engagement trends and recommend strategies to improve conversion from member to active participant and volunteer.
• Collaborate on AMC’s Signature Events and other organizational initiatives to secure volunteer support as needed
• Report on KPIs tied to member activation and Chapter engagement.
• Use data to continuously refine programming and strengthen impact.
• Collaborate with Growth Team’s Insights and Analytics Manager to understand how Volunteer and Chapter related reporting can advance AMC’s overall goals.
• Other duties as necessary.

Benefits

• Health Plan: Generous employer contributions with optional vision and dental.
• Other Insurance: 100% employer paid life insurance, AD and D insurance, long term disability.
• Career Progression: The potential to have annual compensation reviews commensurate with performance and effort.
• Retirement: Voluntary 403(b) with 4% matching employer contributions and a vesting schedule.
• Paid Time Off: up to 4 weeks of paid earned time and up to 11 paid company holidays.
• Other Team Member Perks: 30% discount on AMC Merchandise Free Annual AMC Membership 10 Free nights at AMC locations Educational Assistance Prodeals discounts on equipment and gear and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager