Chapter Coordinator

Sierra Club•St. Paul, MN

16d•$52,000 - $62,000

About The Position

The Chapter Coordinator is responsible for outreach and training to support Chapter volunteers and interns, office management, and administrative functions. The Coordinator must be informed and organized, and be able to respond accurately and promptly to questions from volunteers, members, and the general public. The Coordinator must be able to maintain databases and support outreach activities and trainings to facilitate the success of grassroots educational and legislative organizing. The Coordinator performs administrative and general office duties, coordinates Chapter activities and meetings, interacts with and trains volunteers, supports volunteer systems, responds to routine inquiries from members, volunteers, and the general public. The North Star Chapter has more than 50 years of experience leading grassroots campaigns to explore, enjoy, and protect our state. We are 50,000 Minnesotans empowered to protect our communitiesâ well-being through environmental advocacy. This position is crucially important to the success of the chapter's climate, environmental justice and conservation campaigns, educational efforts, and fundraising programs.

Requirements

Customer service oriented. You are an individual who is able to work across lines of difference to create a pleasant, professional, and inclusive atmosphere in the office, at events, and via other forms of communication.
Ability to strategically prioritize work. You are able to complete a high volume of work with efficiency.
Experience working with volunteers in the context of an organization.
Skilled with computer programs. You are able to work proficiently with computer programs including word processing, spreadsheets, and database management. You are able to learn new systems and programs with appropriate training.
Excellent written and oral communication skills. You can interact effectively with volunteers, members, staff, and the general public. You can answer questions clearly and concisely and effectively manage relationships.
Committed to evolution. You are committed to continuously deepening and evolving your own understanding of systems of oppression through study, openness, and humility. And you easily recognize your own relationship to privilege and power, examining and shifting your behaviors as appropriate.
Uplifting and additive. You see mistakes as opportunities for growth; problems as catalysts for solutions, and inspire others along the journey. You carry a constructive approach, can-do attitude, a sense of humor, and authentic kindness wherever you go.
Operational administration. You are able to learn and follow operational practices and you have excellent judgment on when an exception warrants escalation.
Highly organized and attentive to detail. You follow up on details, track small pieces of information through a system, and maintain organized records for followup and verification.
Proficient in paper and digital tools. You use or can learn Salesforce, Google Drive, email and video conferencing tools to perform the requirements of a hybrid workplace.
Flexible. You are able to adapt to changing plans and priorities in a fast paced work environment.

Nice To Haves

Volunteer Management. You know how to welcome, train and retain volunteers to support chapter functions.
Organizing experience. You have experience with grassroots organizing.
Experience working with diverse communities.
Strategic Planning. You engage in strategic planning for the chapter and can interpret how the Sierra Club's strategic framework influences your priorities.

Responsibilities

Support volunteer teams and increase chapter capacity via volunteer development and growth. Present and coordinate trainings and improve systems to welcome new volunteers. Create regular welcoming spaces for volunteers to take action.
Coordinate and participate in outreach activities â may include tabling and clip boarding.
Coordinate and participate in activities to support chapter priorities including phone banking, text banking, and general activist events.
Maintain & train volunteer leaders on databases and best practices. This includes maintaining and managing mailing/phone/text lists, activist lists, donors, etc. Assisting or training volunteers and staff with routine data entry and updating data systems including Salesforce, VAN, and Sierra Clubâs internal systems such as âCampfireâ and âLEADERS.â This includes the handling of sensitive financial and personnel information.
As needed, assist in maintaining chapter website, social media, and email communications, in collaboration with staff, volunteers and contractors.
Provide clerical and administrative support. Coordinates volunteers, reception, mail systems, filing, purchasing and maintaining office supplies and equipment, maintaining materials inventory and ensuring office space is functional and usable for volunteers. Review and route incoming mail. Maintain and coordinate tabling supplies. Answer the general phone line and email inbox; respond to routine inquiries from Sierra Club members and the community; maintain and update shared calendars.
Provide basic bookkeeping duties including processing of payables and received donations. Provide general support for fundraising activities as needed.
Some evening and weekend work is required.