Chantilly Member Service Representative I (part time)

Apple Federal Credit Union • Chantilly, VA

68d

About The Position

As a Member Services Representative I at Apple Federal Credit Union, you will be the face of our organization, providing exceptional service to our members. Your responsibilities include processing transactions, assisting with account inquiries, and promoting our products. You ll play a vital role in maintaining positive member relationships and ensuring compliance with credit union policies.

Requirements

• At least 12 months of experience in a financial institution or cash handling role.
• High school diploma or equivalent (GED).
• Strong interpersonal skills and a commitment to exceptional member/customer service.
• Effective oral and written communication abilities.
• Willingness to learn and promote credit union products.
• Proficiency with basic math and attention to detail.
• Ability to navigate PC-based systems.
• Comfort working in a financial institution environment.

Responsibilities

• Represent the credit union to members with courtesy and professionalism, whether in person, by mail, or over the telephone.
• Efficiently process transactions, including deposits, withdrawals, and account transfers.
• Balance checks and cash accurately, ensuring compliance with daily cash received vouchers.
• Receive loan payments, checks, and cash for deposit into members savings and checking accounts.
• Verify amounts and examine checks for proper endorsement and negotiability.
• Input transaction information into our computer system via PC.
• Respond to member correspondence regarding account transactions.
• Provide basic account information on loans and share products to members as needed.
• Contact members regarding deposit accounts, loan applications, and other relevant products.
• Record member activity in the Synapsys MRM system.
• Deliver friendly and professional interactions to both internal and external members.
• Stay informed about all Apple FCU products, services, policies, and procedures.
• Complete internal training requirements promptly.
• Identify cross-selling opportunities based on Synapsys recommendations and refer members accordingly.
• Process member requests for share withdrawals.
• Adhere to Apple FCU Security Policy, CTR (Currency Transaction Report) and SAR (Suspicious Activity Report) reporting, and negotiable items procedures.
• Refer any questionable transactions to your immediate supervisor.

Benefits

• Medical, dental and vision coverage
• 401(k) with employer match
• Paid time off and 11 paid federal holidays
• Paid volunteer time to give back
• Tuition reimbursement and ongoing training opportunities
• Annual TEAM Bonus plan

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED