Channel Systems Engineer 2
About The Position
At Palo Alto Networks®, the mission is to protect our digital way of life. The company thrives on innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Palo Alto Networks aims to be the cybersecurity partner of choice, shaping the future of the industry through values like Disruption, Collaboration, Execution, Integrity, and Inclusion. AI is integrated into their operations to augment individual impact. The company embraces FLEXWORK, an approach that rethinks and recreates every aspect of the employee experience, empowering individuals to evolve together. This role is remote, with hybrid teams collaborating across geographies. As a Channel Systems Engineer, the role involves providing leadership, technical expertise, and guidance to a Global Systems Integrator (GSI) partner, NTT. This includes acting as a technical leader, offering technical expertise to support sales and implementation of company products and solutions, collaborating with the partner, providing training, pre-sales technical assistance, and ensuring successful integration and post-sales support. The Channel Systems Engineer will serve as a trusted advisor, driving regional growth by fostering strong relationships and equipping partners with the necessary knowledge and tools.
Requirements
- 6+ years of experience in Partner Solution Consulting, pre-sales engineering, or a similar technical role within the technology industry
- Skilled in at least one of the following Networking, Network Security, Cybersecurity, Private/Public Cloud Security, SOC/Endpoint or SASE
- Prior experience working with channel is required
- Strong understanding of channel sales models and experience working with resellers, distributors, and other channel partners
- Experience influencing and gaining buy-in from key stakeholders, either in a customer-facing or internal role
- Excellent communication skills, both verbal and written, with the ability to present complex technical information to non-technical audiences
- Hands-on experience with product installations, configurations, and troubleshooting
- Ability to work independently and as part of a cross-functional team, managing multiple projects in a fast-paced environment
- Strong problem-solving skills and a proactive attitude towards resolving issues
- Willingness to travel within the assigned region to support partners and attend events as necessary
- Proven track record of influencing key stakeholders and gaining buy-in for technical solutions
- Proficient in English
Nice To Haves
- Previous experience selling, implementing, or managing SaaS offerings is strongly preferred
- Experience in complex sales involving long sales processes with multiple buying centers and multi-product solutions is preferred
- Prior experience architecting cybersecurity solutions that solve technical challenges and influence business initiatives is preferred
- Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field or equivalent military experience
Responsibilities
- Serve as the primary technical leader for the channel partner
- Collaborate to develop comprehensive business plans that align to strategic objectives
- Provide technical pre-sales support, including product presentations, demonstrations and solution architecture design
- Collaborate with your sales peers to identify opportunities for new partnerships and expand existing ones
- Plan and drive detailed technical training sessions for the partner, ensuring they are proficient in the company’s products, solutions, and integration processes
- Support the partner with technical issues during and after product implementation, acting as a liaison between them and the company's technical support teams
- Applies Business and Technical Acumen to design and deliver customized solutions based on partner and customer needs, ensuring alignment with company standards and best practices
- Stay updated on product roadmaps, new technologies, and industry trends to better assist partners in growing their business
- Assist in the development and deployment of channel enablement materials, such as technical guides, manuals, and webinars
- Collaborate with the product management and development teams to provide feedback on product improvements based on partner and customer feedback
- Drives results by maintaining detailed records of partner interactions, sales pipeline, and technical support provided, reporting progress to management regularly
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
