Channel Sales Representative (Broker Manager)

Company : Highmark Inc. Job Description : JOB SUMMARY This job collaborates with clients to drive channel sales (i.e. agents, exchanges, FMOs, telesales, etc.) through prospecting and existing business all while ensuring positive relationships are maintained. Assists in the preparation of reports, meeting materials and/or sales collateral, pre and post AEP. Evaluates, recommends and implements processes to ensure that sales objectives are met. Serves as the primary contact between clients and the Organization's internal departments for problem resolution including but not limited to compliance concerns and driving corrective action plans in response to allegations. The territory for this role is Southeastern PA and DE. The ideal candidate must reside in that location. ESSENTIAL RESPONSIBILITIES Drive sales through one or more channel. Review new products, services, capabilities, and technologies with the client to ensure retention, profitability and growth of existing business. Develop, implement and execute business plans and metrics for retaining and growing membership, enhancing profitability (contribution margin), and processes around client's strategic planning. Develop sales solutions that appropriately consider political drivers, competitive circumstances, constraints and probable consequences. Conduct routine service calls and function as the primary client contact for strategic planning and consultation. Support clients throughout the relationship by advocating for escalated services issues in a timely and professional manner; taking responsibility for client satisfaction and loyalty. Effectively provide Exchanges, FMO or Agent product and sales training. Participate when appropriate in ride-a-longs, in-home meetings and group meetings to help coach agents and ensure compliance. Other duties as assigned or requested. EDUCATION Required Bachelor’s Degree in Business, Health Care Administration or related field Substitutions 6 years of progressive, related experience in lieu of a Bachelors degree Preferred None EXPERIENCE Required None Preferred Experience in Healthcare, Insurance or Sales Experience managing a broker distribution channel Experience working with Exchanges Understanding of Medicare products and associated compliance guidelines LICENSES OR CERTIFICATIONS Required State specific Insurance Sales License’s for applicable product lines are required or must be obtained within 45 days of hire. Preferred None SKILLS Knowledge of Medicare Marketing Guidelines Knowledge of insurance products and terminology Ability to speak publicly and extemporaneously on a variety of subjects Presentation, communication and negotiation skills Strong organizational skills and the ability to meet deadlines Ability to execute projects and work plans Creativity and Innovation Persistence & Resilience Problem Solving Sales Experience Influence Language (other than English) None Travel Requirement 25% - 50% PHYSICAL. MENTAL DEMANDS and WORKING CONDITIONS Position Type Office-Based Teaches/trains others regularly Does Not Apply Travel regularly from the office to various work sites or from site-to-site Frequently Works primarily out-of-the office selling products/services (sales employees) Frequently Physical work site required Yes Lifting: up to 10 pounds Frequently Lifting: 10 to 25 pounds Occasionally Lifting: 25 to 50 pounds Occasionally Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. Pay Range Minimum: $48,000.00 Pay Range Maximum: $72,000.00 Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets. Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at [email protected] California Consumer Privacy Act Employees, Contractors, and Applicants Notice Highmark Health is a national, blended health organization that includes one of America’s largest Blue Cross Blue Shield insurers and a growing regional hospital and physician network. Based in Pittsburgh, Pa., Highmark Health’s 35,000 employees serve millions of customers nationwide through the nonprofit organization’s affiliated businesses, which include Highmark Inc., Allegheny Health Network, HM Insurance Group, United Concordia Dental, HM Health Solutions and HM Home & Community Services. Highmark Health’s businesses proudly serve a broad spectrum of health-related needs including health insurance, health care delivery, population health management, dental solutions, reinsurance solutions, and innovative, technology solutions.