Channel Sales Manager - Commercial & Mid-Market

Five9 • New York, NY

223d • $70,400 - $169,300 • Remote

About The Position

Five9 is seeking an experienced and motivated Channel Sales Manager to help expand our Commercial and Mid-Market industry-leading partner ecosystem. This is a key position within our Channel Sales organization and will report directly to our Senior Channel Development Director. This mission-driven team is responsible for opening new routes to market and helping partners build and sell customer experience offers quickly and efficiently.

Requirements

• Proven experience working in a dynamic team focused on building exponential growth
• 4+ years of experience in software sales, partner development, or business development within a cloud-based environment
• Emphasis on software sales
• A demonstrated ability to establish, maintain and grow business relationships successfully, with an emphasis on sales and partner processes
• Strong operational and analytical skills
• Ability to describe trends and provide insight from KPI's
• Strong strategic thinking with a penchant for action and results
• Excellent project management and creative problem solving skills
• Exceptional communications skills, with a proven capability for public speaking, professional writing and active listening
• Bachelor's degree or equivalent years of relevant work experience

Nice To Haves

• Experience with and knowledge of Contact Center solutions and/or VoIP
• Experience with National Partners and/or Service Providers in cloud collaboration - CcaaS, UCaaS preferred
• Experience managing partnerships with consulting firms or systems integrators for an enterprise SaaS software solution

Responsibilities

• Manage the sale of Five9 products and services through named national (potentially global) partners
• Drive a business plan that allows us to scale our services and develop a robust partner ecosystem for services across several disciplines
• Develop an enablement strategy to attract, develop and maintain relationships with various distributors, resellers, or agents
• Build preference for Five9's customer experience / contact center software and services within partners' portfolios and sales teams
• Drive global sales results and pipeline development within key national (global) partners
• Drive partner enablement throughout the entire customer journey lifecycle
• Identify and expand critical relationships within named partners that deliver a profitable business model for and enhance Five9's solutions and services capabilities
• Help expand the partner community within the Americas to accelerate growth, by recruiting and gaining commitment of national partners
• Develop, retain and own Five9's strategic relationships within partners that can scale our solution and increase value to customers
• Develop, deliver and execute viable plan(s) which will represent Five9's interest in promoting partner corporations branding
• Align closely with Five9 Sales to represent the interests of the assigned partners within Five9 to elevate our partner visibility internally and externally
• Develop Partner Training and Enablement program and certification
• Align closely with Sales and Channel to close customer opportunities, manage forecasts and pipelines
• Structure and negotiate partnership agreements that lead to incremental value and capabilities
• Develop detailed operational plans with partners to include engagement models, sales targets, and GTM strategies

Benefits

• Health, dental, and vision coverage, beginning on the first day of employment
• Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost
• Short & Long-Term Disability
• Basic Life Insurance
• 401k saving plan with employer matching
• Access to an innovative mental health support platform
• Generous employee stock purchase plan
• Paid Time Off
• Company paid holidays
• Paid volunteer hours
• 12 weeks paid parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree