Channel Retail Program Manager- Charlotte, NC
About The Position
As a Caesarstone Connect Program Manager, you will lead a team of Channel Managers responsible for deploying this unique and disruptive new business. Channel Managers are the bridge between HQ program creation and field sales team deployment. Specifically, Channel Managers conduct platform trainings for our Reps and for key customers, collaborate with sales team members to vet Retailer candidates, assist in presentations to strategic accounts, and monitor progress of the program. In addition to managing the Channel Manager team, the Connect Program Manager will work with Platform Developers and sales team members to build-out an extension of the platform specifically for the home builder channel and, subsequently, collaborating with sales to pursue these builder customers. The Program Manager will also act as primary point of contact for national Connect Retailers. In this role, you will report directly to the Director of Managed Services and will act as a key member of the Managed Programs Team.
Requirements
- Comfortable presenting to groups and leading conference calls
- Advanced written and oral communication skills, with the ability to communicate with individuals at all levels
- Demonstrated ability to train, coach, evaluate, and improve others
- Excellent listening, observing, and questioning skills
- Motivated, energetic, goal-oriented, and positive outlook critical
- Customer service mindset
- Excellent time management and prioritization skills
- Strong problem-solving and analytical skills
- Outstanding sense of professionalism and diplomacy
- Demonstrated attention to detail
- Ability to build and maintain lasting relationships with other departments, key business partners, and other stakeholders
- Strong work ethic and positive team attitude
- Self-starter with proven ability to work in a fast-paced and autonomous work environment
- High empathy and emotional intelligence with high business acumen
- Resourceful and adaptable
- Ability to attend and conduct presentations
- Travel required to across US and Canada, approximately 50% of time.
- Manual dexterity required to use desktop computer and peripherals.
- Lifting or moving up to 10lbs may be required.
Responsibilities
- Recruiting and onboarding new Channel Managers in the US and Canada.
- Coaching and guiding Channel Managers in their daily efforts to promote Caesarstone Connect.
- Reporting program results and presenting to Senior Leadership.
- Liaison to Marketing for all Connect-related activities.
- Liaison to the Caesarstone Global Developer team.
- Developing Home Builder functionality in the Platform and pursuing regional and national builder customers, in partnership with Sales Team members.
- Primary point of contact for all National Connect Retailer accounts.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
101-250 employees
