Channel Operations Manager

Johnson & Johnson Innovative Medicine • Raritan, NJ

77d • $100,000 - $172,500

About The Position

We are searching for the best talent for Manager, MD Channel Operations in Raritan, NJ! This role is within the North America Medical Devices Deliver Team, where the Manager will lead the MD Channel Operations team, developing and maintaining strong relationships with external medical devices distributors. The position is fueled by innovation at the intersection of biology and technology, aiming to develop the next generation of smarter, less invasive, and more personalized treatments. Your outstanding talents will help patients on their journey to wellness.

Requirements

• Minimum Bachelor's degree required; advanced degree or focused degree in Supply Chain or Business preferred.
• Minimum 6 years of relevant experience.
• Ability to collaborate, communicate, and build strong partnerships internally and externally with key cross-functional stakeholders at multiple levels of the organization.
• Strong business acumen and understanding of the end-to-end supply chain in a matrixed organization.
• Strong interpersonal and communication skills, with a proven track record to effectively lead, resolve conflicts, and inspire change.
• Supply Chain or Channel Management experience.
• People management experience OR SAP or Tableau knowledge.
• Experience working with Distributor or Hospital Customers.

Nice To Haves

• Project management experience required; certification is helpful.
• Demonstrated ability to think strategically and implement approved strategies to drive value for J&J and customers.
• Lean, Six Sigma, or Process Excellence certification or training.

Responsibilities

• Lead a team of analysts responsible for order monitoring, data management, distributor score-carding, inventory management support activities, and compliance-to-quality requirements for MD Distributors.
• Oversee the development and execution of strategies designed to drive collaborative order, inventory and logistics management processes with distributors and internal business partners including Commercial, Finance, Distribution, and Transportation, and Customer Services.
• Partner with Ethicon Commercial Channel Management and MD Supply Chain to lead and support key programs, projects, and initiatives.
• Develop account and distributor class of trade-wide plans and action items to positively influence the customer experience measured by ease and effectiveness.
• Assist with additional customer initiatives and provide subject matter expertise based on distributor experience and best practices.
• Conduct troubleshooting and root cause analysis for complex issues using company-specific knowledge of products, processes and contacts, and develop recommendations for resolution.
• Prioritize and manage MD Channel Operations resources.
• Develop and deploy MD Channel Operations talent management strategy, identify skill set needs and develop training, recruiting, and career path strategies to ensure team can grow to meet business objectives.
• Enable E2E assessments starting from distributor order management to dispute closure to identify and drive improvements to reducing trending root causes, forecasting resource workload, and simplifying cash flow opportunities.
• Present data in a format that allows management to make strategic decisions, including the creation of an executive summary and use of PE tools and concepts to analyze/drive process improvements.

Benefits

• Medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
• 401(k) and pension plan participation.
• Long-term incentive program eligibility.
• Vacation – 120 hours per calendar year.
• Sick time - 40 hours per calendar year; for employees who reside in the State of Washington – 56 hours per calendar year.
• Holiday pay, including Floating Holidays – 13 days per calendar year.
• Work, Personal and Family Time - up to 40 hours per calendar year.
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child.
• Condolence Leave – 30 days for an immediate family member; 5 days for an extended family member.
• Caregiver Leave – 10 days.
• Volunteer Leave – 4 days.
• Military Spouse Time-Off – 80 hours.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees