About the position
In this role, you will be responsible for aligning channel operations with overall business objectives, ensuring that channel partners contribute effectively to sales targets. You will develop and implement performance metrics, KPIs, and reporting systems to track the success of channel initiatives. Additionally, you will monitor and analyze the performance of channel partners, identifying areas for improvement and opportunities for growth. Your expertise in designing and optimizing processes and systems will help streamline channel operations, enhance partner experience, and improve operational efficiency. You will also identify and mitigate risks associated with channel operations, including contractual, financial, and reputational risks. Analyzing channel data to provide insights into partner performance, market trends, and competitive dynamics will be a key part of your responsibilities. You will prepare and present regular reports to senior management on channel performance and strategic initiatives, serve as the liaison between channel partners and internal teams to resolve operational issues, and assist in the development of sales forecasts and channel revenue projections. Furthermore, you will contribute to the planning and budgeting process by providing insights into channel trends and partner performance, and oversee the selection, implementation, and management of technology tools that support channel operations.
Responsibilities
- Align channel operations with overall business objectives.
- Develop and implement performance metrics, KPIs, and reporting systems.
- Monitor and analyze the performance of channel partners.
- Design and optimize processes and systems to streamline channel operations.
- Identify and mitigate risks associated with channel operations.
- Analyze channel data to provide insights into partner performance.
- Prepare and present regular reports to senior management.
- Serve as the liaison between channel partners and internal teams.
- Assist in the development of sales forecasts and channel revenue projections.
- Contribute to the planning and budgeting process.
- Oversee the selection, implementation, and management of technology tools.
Requirements
- Minimum of 3-8+ years of experience in a Channel Operations or Channel Analyst role, preferably in SaaS or Cybersecurity.
- In-depth knowledge of indirect sales models and channel partner ecosystems.
- Proficiency in analyzing channel performance data and making data-driven decisions.
- Experience in defining and tracking KPIs to measure partner success.
- Exceptional quantitative and MS Excel/Google Sheets skills.
- Familiarity with CRM systems and partner portals.
- Knowledge of legal and regulatory requirements related to channel management.
- Skill in designing, implementing, and refining processes for channel operations.
- Strong project management skills.
Nice-to-haves
- Experience with SaaS Channel sales.
- Ability to generate insightful reports and forecasts.
- Commitment to ensuring excellent customer experience for channel partners.
Benefits
- Bonus eligibility.
- Restricted stock units (RSUs).
- Comprehensive benefits package.
