Channel Operations Business Process Manager

Asana•Chicago, IL

1d•$137,000 - $156,000•Hybrid

About The Position

The GTM Ops, Strategy, Field Readiness, and Sales Development team at Asana enables growth, efficiency, and performance at scale through the strategic management of revenue operations, systems, strategy + analytics, and enablement. This team encompasses six key areas: Revenue Operations Leadership, Systems & Process Management, Analytics + Insights, Performance Optimization, Enablement + Training, as well as Sales Development-- all focused on driving operational excellence and maximizing sales productivity across the organization. This role is based in our Chicago office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.

Requirements

7+ years of progressive experience in Revenue Operations, Sales Operations, or GTM Strategy within a fast-paced, high-growth SaaS environment.
5+ years of deep Salesforce expertise, specifically focused on Opportunity management, forecasting architecture, and rigorous data hygiene.
3+ years of hands-on Clari administration, CPQ, configuration, and support experience.
Strong strategic understanding of both Product-Led Growth (PLG) and Sales-Led Growth (SLG) to drive Product Level Forecasting.
Deep expertise navigating complex SaaS sales motions, with a solid grasp of the unique dynamics across New Business, Renewals, and Expansion.

Nice To Haves

Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making

Responsibilities

Spearhead global forecast and pipeline enablement, optimizing our core tech stack across Salesforce, Clari, and Tableau.
Design and execute a strategic roadmap to achieve best-in-class forecasting accuracy and establish a rigorous, predictable reporting cadence in a multi-SKU environment.
Take end-to-end ownership of data reconciliation for Opportunity pipeline management, ensuring seamless tracking from creation to Closed Won. Proactively identify and resolve discrepancies to maintain absolute confidence in the numbers.
Partner closely with the Sales Compensation team to guarantee accurate pipeline crediting and quota attainment tracking.
Act as a strategic partner to the business, driving tool adoption, standardizing workflows, and leading change management initiatives for all forecasting and pipeline processes.