Channel Customer Sales Engineer

Avaya • Chicago, IL

230d

About The Position

As a Channel Customer Sales Engineer, you will be closely aligned with Partner Account Managers (PAM’s) and Business Partners to deliver and coach them on delivering compelling, consultative pre-sales engagements that demonstrate the business value of our platform. You will help Partners design and deliver art of the possible demo workflows that connect APIs, AI tools, and CRMs—all while helping channel partners and their prospects visualize what great looks like. You are equal parts technologist, storyteller, and workflow architect.

Requirements

• Years of pre-sales or solution engineering/consulting experience, ideally in SaaS, CCaaS, or CPaaS
• Strong understanding of contact center technologies, APIs, and workflow orchestration tools
• Familiarity with platforms like Twilio, Genesys Cloud, NICE CXone, or similar
• Experience connecting APIs and AI services (e.g., OpenAI, Dialogflow, Salesforce, Zendesk)
• Excellent storytelling, presentation, and whiteboarding skills
• Comfortable demoing in live environments and fielding technical questions
• Passion for customer experience innovation and emerging technologies
• Expert tech knowledge of Avaya, Alliance and other ecosystem products and solutions.
• Ability to position Avaya Solutions to Channel Partners
• Experience in driving 1:Many Sales Enablement Sessions
• Ability to present to large audiences

Nice To Haves

• Bonus: scripting/coding familiarity (JavaScript, Python, Node.js, etc.)

Responsibilities

• Collaborate with channel partners, PAM’s and Product teams to understand prospect needs and design solution strategies
• Assist channel partners in building and deliver compelling, tailored product demonstrations with strong narrative flow
• Assist channel partners in Designing demo environments that showcase integrations with CRMs, AI services, and open APIs
• Translate complex technical concepts into clear business value for non-technical audiences
• Help channel partners guide prospects through architectural best practices and workflow orchestration scenarios
• Maintain a pulse on competitive trends, customer feedback, and product enhancements
• Partner with Product Marketing to refine messaging and demo assets
• Support RFPs, proof-of-concepts, and technical validations as needed
• Assist channel partners in navigation through Avaya Sales process
• Proactively identify partner technical knowledge / skills gaps
• Develop a technical upskilling and ongoing channel partner enablement plan
• Build and maintain relationships with key technical stakeholders at the channel partner
• Lead partner technical onboarding
• Assist partner with training partner SE’s including providing support for Sales and Design Credential attainment
• Serve as a technical consultant, advising on technical requirement and use case to support partner led delivery of demo’s, trials and proof of concepts.
• Maintain personal knowledge on Avaya product portfolio through continued training and education
• Provide technical assistance for partner activities (e.g. webinars, tradeshows, sales events and campaigns)

What This Job Offers

• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 1-10 employees