Channel Account Manager (LATAM)

Sprout General Referrals-posted 7 months ago

$160,000 - $220,000/Yr

Full-time • Mid Level

1,001-5,000 employees

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Sprout Social is looking to hire a Channel Account Manager (LATAM) for the Alliances & Channels team. Sprout’s Alliance and Channel partnerships are essential to running and scaling the business. Joining our Alliances & Channels team means you’ll be at the intersection of many parts of the company, with high visibility and impact of your work. As part of this team, you’ll have the opportunity to build and support the company’s most critical partnerships and leverage those relationships to give Sprout a competitive advantage and drive revenue. And as a relatively small and new team, there is a ton of opportunity to create, design, and build a new source of material impact on the business.

Act as the primary point of contact and relationship owner for a portfolio of international resellers, driving their growth and overall performance.
Cultivate and maintain strong, trust-based relationships with key stakeholders within each reseller organization.
Develop and execute joint business plans with resellers, establishing clear objectives, strategies, and measurable KPIs to achieve mutual success.
Work with resellers to develop accurate sales forecasts and manage a healthy pipeline of opportunities within their territories.
Monitor and analyze reseller performance metrics and KPIs, proactively identifying areas for improvement and implementing strategies to increase revenue and market share.
Conduct regular business reviews with resellers and internal stakeholders to evaluate performance, uncover new opportunities, and ensure alignment on growth objectives.
Provide timely and comprehensive updates to management on reseller performance, forecasts, key activities, and overall channel health through regular communication and reporting.
Partner cross-functionally with internal teams (e.g. Enablement, Sales, Marketing, Product Management, Customer Support) to ensure seamless alignment and the successful execution of channel initiatives.
Maintain a deep understanding of Sprout Social’s product offerings and relevant industry trends to effectively communicate value propositions to resellers.
Assist with the development and delivery of a Reseller Partner Program.
Identify, recruit, and onboard new strategic reseller partners in target international markets in alignment with our channel strategy and growth objectives.
Ensure reseller activities comply with relevant international regulations and company ethical standards.
Willingness to travel internationally as required to build and maintain strong reseller relationships.

3-5 years of experience in channel sales, with a demonstrable track record of exceeding revenue targets through reseller partnerships.
Experience working with international resellers, understanding the nuances of different business cultures, market dynamics, and partner business metrics.
Fluency in Brazilian Portuguese.
Solid business acumen with an understanding of reseller business models, financial metrics, and revenue drivers.
Willingness to travel internationally as required.
Strong understanding of SaaS solutions.

Fluency in Spanish is a plus.
Proficiency in using CRM systems (e.g., Salesforce) and partner relationship management (PRM) platforms.

Insurance and benefit options that are built for both individuals and families.
Progressive policies to support work/life balance, like our flexible paid time off and parental leave program.
High-quality and well-maintained equipment—your computer will never prevent you from doing your best.
Wellness initiatives to ensure both health and mental well-being of our team.
Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity, and inclusion initiatives.
Growing corporate social responsibility program that is driven by the involvement and passion of our team members.
Beautiful, convenient, and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting.
Flexible work location options, including remote work in many places in the United States.

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