Change Manager

Mantech International-posted 3 months ago

Full-time

Hybrid • Ashburn, VA

5,001-10,000 employees

Professional, Scientific, and Technical Services

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Transform the future of federal services with MANTECH! Join a vibrant, energetic team committed to enhancing national security and public services through innovative tech. Since 1968, we've partnered with Federal Civilian sectors to deliver impactful solutions. Engage in exciting projects in Digital Transformation, Cybersecurity, IT, Data Analytics and more. Ignite your career and drive change. Your journey starts now-innovate and excel with MANTECH! ManTech seeks a motivated, career and customer-oriented Change Manager to join our team in Ashburn, Virginia. This is a hybrid position. This position is supporting the Customs and Border Protection (CBP) Traveler Processing Vetting Services (TPVS) program. The mission objective is to provide operational support and modernization to the technology and applications supporting the processing of travelers at U.S. ports of entry. This critical program leverages agile methodologies to deliver secure, efficient, and user-friendly systems for CBP officers and the traveling public.

Develop and execute comprehensive change management strategies and plans to support the adoption of new software releases and the CI/CD pipeline leveraging GitHub, Harness, and Jira.
Conduct stakeholder analysis to identify the impact of changes on various user groups within CBP and develop tailored communication and engagement plans.
Create and deliver communication materials, training programs, and support resources to inform and prepare end-users for upcoming changes related to the software development lifecycle and deployment processes.
Facilitate change readiness assessments to evaluate the organization's capacity to absorb changes and identify potential resistance points.
Collaborate closely with the software development teams, product owners, and other stakeholders to ensure change management activities are integrated into the project lifecycle.
Monitor the effectiveness of change management interventions, gather feedback, and make necessary adjustments to optimize adoption and minimize disruption.
Manage and track change requests, ensuring proper documentation, assessment of impact, and communication of decisions within the Jira system.

Bachelor's degree in computer science, information technology, or a related field (Permitted experience exchange: High School diploma and 6 years of additional experience or associate's degree and 4 years of additional experience may be exchanged in lieu of a required bachelor's degree)
Demonstrated experience developing and implementing change management strategies for software development initiatives.
Experience working with large programs with distributed Agile teams.
Familiarity with CI/CD pipelines and related tools such as GitHub, Harness, and Jira.
Strong understanding of change management methodologies and best practices (e.g., ADKAR, Prosci).
Excellent communication, facilitation, and interpersonal skills with the ability to interact effectively with diverse stakeholders.

Ten (10) years of experience working in a software development environment.
Prosci Certified Change Management Practitioner or other relevant change management certifications.
Experience working with the Department of Homeland Security (DHS) or Customs and Border Protection (CBP).
Familiarity with agile software development methodologies.
Experience in developing and delivering training programs for technical audiences.
Strong analytical and problem-solving skills with the ability to identify and address resistance to change.

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