Change Management Specialist

State of Delaware • Dover, DE

20h • Hybrid

About The Position

Department of Technology and Information Change Management Specialist will assist the Change Management Team Manager in providing support to the State of Delaware’s business organizations (state agencies and school districts) through the transformational processes involving change. The Change Management Specialist will play a key role in helping projects (change initiatives) meet business objectives. They will focus on the people side of change – including changes to business processes as well as systems and technology. This individual will drive successful change and organizational value. Primary responsibilities include the development, documentation, and execution of a sound and successful change management strategy that minimizes resistance and maximizes engagement. The Change Management Specialist will work to drive faster adoption, greater ultimate utilization and higher proficiency on the changes impacting employees in the organization such that business results are achieved. Position will require the ability to work with project team members, leadership sponsors and end users to ensure that business organizations understand and follow through with the changes necessary through reengineering and new system development and transitions. The individual must possess effective communication skills, be highly organized, detail oriented, able to work independently and able to form trusting and lasting relationships.

Requirements

• Possess project management knowledge and a minimum of five (5) years’ experience working successfully with a wide range and large number of people and/or organizations on projects involving technology.
• Possess a minimum of five (5) years’ experience handling the complexities of technology driven change management, including user interaction, training development/delivery, and communication planning, development and delivery.
• Possess a minimum of five (5) years’ experience in developing effective methods to communicate with a variety of audiences, including oral, written and electronic communications.
• Possess a minimum of three (3) years’ experience in coaching executive leaders and managers in their roles as change leaders.
• Applicant must possess a high school diploma or GED.

Nice To Haves

• Possesses a degree, certifications, or relevant work experience in one or more of the following areas: Project Management, Organizational Change Management, Computer Science, Information Technology, ITIL Framework
• Possesses proficient experience using all Microsoft Office applications
• Possesses experience using change management software and digital marketing tools

Responsibilities

• Development, documentation, and execution of a sound and successful change management strategy that minimizes resistance and maximizes engagement.
• Drive faster adoption, greater ultimate utilization and higher proficiency on the changes impacting employees in the organization such that business results are achieved.
• Work with project team members, leadership sponsors and end users to ensure that business organizations understand and follow through with the changes necessary through reengineering and new system development and transitions.

Benefits

• Group Health Plan, Dental Plan, Vision Plan, Prescription, Flexible Spending (Health and Dependent Care), Long & Short Term Disability Insurance, Group Universal Life Insurance, Accident & Critical Illness Insurance, Health Management Programs.
• 21 paid vacation days, 15 paid sick days, 13 paid holidays, Up to 12 weeks paid Parental Leave.
• Tuition reimbursement up to $4,000 annually.
• State funded learning opportunities, mentor programs and professional development opportunities.
• Employee Assistance Program: Access to support services such as Professional Counseling Services, Legal Services, Financial Services.
• Employer & Employee Funded Pension Plan as well as an Employee Funded Retirement Savings Plan available.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED