Change Management Officer (Upskilling)-ITDAI DC
About The Position
The Change Management Officer (Upskilling) leads and coordinates the Fund’s digital upskilling and adoption initiatives, with a strong emphasis on artificial intelligence (AI) and emerging technologies. The role is responsible for designing and delivering institution‑wide upskilling strategies that enable IMF staff to confidently adopt new technologies and translate them into measurable productivity and quality gains. Positioned within the Digital Adoption & Change Management Unit of the Information Technology Department (ITDAI DC) and reports directly to the Unit Chief. The role works closely with ITD technical teams and business departments to ensure learning is role‑based, practical, and tightly aligned with the Fund’s digital transformation priorities.
Requirements
- Advanced university degree in Learning & Development, Education Technology, Computer Science, Information Systems or related field of study or equivalent, plus a minimum of 4 years of relevant professional experience; or a bachelor’s degree in computer science or a related field of study plus a minimum of 10 years of relevant professional experience is required.
- Certifications in AI, instructional design, or change management (e.g., Prosci ADKAR) preferred.
- Demonstrated experience leading AI upskilling or large‑scale digital learning programs in complex organizations.
- Strong understanding of AI concepts and their practical application in knowledge‑based work.
- Proven ability to translate complex technologies into accessible, role‑relevant learning experiences.
- Experience working across multidisciplinary teams and engaging senior stakeholders.
- Familiarity with Microsoft 365, Copilot, AI agents, or comparable enterprise digital platforms.
- Background in change management, digital adoption, or organizational learning.
- Strategic thinking and execution
- AI and digital fluency
- Learning design and facilitation
- Stakeholder engagement and influence
- Results‑orientation and impact measurement
- Clear, concise communication
Nice To Haves
- Experience in international organizations, public sector, or similarly complex institutional environments is preferred.
Responsibilities
- Lead Digital and AI Upskilling Programs
- Deliver High Impact Learning Programs
- Coordinate Digital Adoption Initiatives
- Measure Impact and Drive Continuous Improvement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
