Change Management Manager

Kennesaw State University•Kennesaw, GA

48d

About The Position

Leads change management initiatives, with a strong focus on enabling people-side transitions related to business operations and organizational strategy. Responsible for developing and executing change strategies that promote user adoption, engagement, and sustainability of new methods of working, with an emphasis on ERP implementations and system optimization efforts. Partners closely with strategic consulting, project teams, business owners, and senior leadership to accelerate adoption, minimize resistance, and support institutional success through thoughtful change.

Requirements

Bachelor's degree from an accredited institution in Business Administration, Organizational Development, Psychology, Information Technology, or a related field or an equivalent combination of relevant education and/or experience.
Five (5) years of experience in organizational change management and/or project management, with direct experience supporting complex enterprise-level technology projects.
Able to engage and influence stakeholders at all levels, including senior leadership
Comfortable operating in a matrixed environment with cross-functional teams
Able to handle multiple tasks or projects at one time meeting assigned deadlines
Deep understanding of change management principles, methodologies (e.g., Prosci), and tools
Experience managing multiple, concurrent initiatives in a fast-paced setting
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, time management, project management, and presentation skills
Strong communication and facilitation skills across diverse stakeholder groups
Competence in developing change metrics, dashboards, and feedback loops to track success
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette

Nice To Haves

Certifications in change management (e.g., Prosci, ACMP, CCMP), PMP or Agile project management
An advanced degree from an accredited institution of higher education in a related field
Workday experience (implementation, optimization, or sustainment), preferably within a higher education or public sector context
Higher education experience
Familiarity with higher education culture and structure preferred

Responsibilities

Applies structured change management methodology to lead strategic initiatives and support institutional goals
Develops and executes change strategies, stakeholder engagement plans, and communication plans
Conducts stakeholder analysis, impact assessments, readiness assessments, and resistance management strategies
Partners with project teams and business owners to support smooth transitions and end-user adoption
Creates and implements training plans and knowledge transfer strategies that build capacity and self-sufficiency
Facilitates workshops, training sessions, and other activities to increase organizational readiness and user competency
Tracks adoption metrics, gather feedback, and report progress to leadership
Collaborates with cross-functional teams to ensure seamless project execution and alignment with organizational goals
Facilitates change network engagement, focus groups, and feedback loops to monitor organizational sentiment
Collaborates across divisions and project teams to align change activities with institutional priorities and culture
Supports the integration of change management into project lifecycles and institutional strategic planning