Change Management Leader – Product Innovation

Gallagher • Rolling Meadows, IL

8d

About The Position

Gallagher Bassett is seeking a highly motivated and experienced Change Management Leader to join our dynamic Product Development team. The successful candidate will focus on minimizing the adverse effects of organization changes and optimizing positive results. This role places a strong emphasis on addressing the human aspect of change, including understanding the impact on colleagues and clients, to drive adoption and usage of new AI and analytics products within the organization. The Change Management leader will play a crucial role in collaborating with cross-functional teams, designing and executing change management strategies, and ensuring successful deployments of new products and services.

Requirements

• Bachelor's degree or relevant combination of education and experience.
• 5-7 years of experience in change management and deployments, preferably within a product development or technology-driven environment.
• Proven track record of successfully managing and implementing change initiatives, including deployment of new products or processes.
• Strong understanding of change management principles, methodologies, and best practices.
• Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization.
• Exceptional analytical and problem-solving abilities, with a keen attention to detail while considering a holistic approach.
• Ability to work independently and collaboratively in a fast-paced, deadline-driven environment.
• Ability to establish and maintain strong relationships. Able to work collaboratively with and through others and communicate with colleagues in both business and technical roles.
• Knowledge of the insurance industry, specifically workers compensation and liability claims is preferred.
• Change management certification (e.g., Prosci, ACMP) is a plus.

Nice To Haves

• Project Management and team management
• Knowledge of Continuous Integration and Continuous Delivery pipelines
• DevOps and Agile methodologies including Crum, Waterfall and Kanban
• Software Development Lifecycle
• Computer programming
• Application infrastructure, system architecture, and operating system

Responsibilities

• Collaborate with cross-functional teams to identify and understand change requirements for new product development initiatives.
• Design and execute change management strategies and plans to ensure the successful deployment of new products and processes. This includes plans and efforts to anticipate and minimize resistant behaviors from stakeholders, colleagues, and clients who are impacted by the changes.
• Assess current awareness of the change, conducts impact analyses, asses change readiness, and identify key stakeholders.
• Act as a coach for senior leaders, stakeholders, and supervisors to support their teams through transitions associated with each product release.
• Enable the design, development, delivery and management of key communications to ensure stakeholders and product users are informed and engaged throughout the change process.
• Collaborate with learning and development team to design and deliver training programs to support the adoption of new products and processes.
• Lead and engage Gallagher Bassett’s change champion network, provide training, and early opportunities for hands on use of products. Actively gather feedback during all phases of the product development lifecycle.
• Define and measure success metrics for product pilots, general releases, and ongoing product outcome indicators to ensure products are meeting the needs of the business short and long term.
• Create and maintain resource documentation and resource sites to support end users, and partner with marketing to create client-facing product marketing materials.
• Partner with project managers and project teams to integrate change management activities into the project plan.
• Collaborate closely with Strategic Initiatives team to ensure changes align with corporate strategic objectives.
• Identify and address resistance to change, proactively engaging stakeholders to overcome barriers and drive acceptance.
• Monitor and evaluate the effectiveness of change management initiatives, making necessary adjustments to ensure successful adoption and integration.
• Provide guidance and support to business units and project teams in implementing change management best practices.
• Stay up to date with industry trends and best practices in change management, and proactively apply this knowledge to enhance change management processes within the organization.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level