Change Management Lead

ACL Digital • Boston, MA

77d • Hybrid

About The Position

IT Services is seeking a dynamic and experienced Change Management Lead to drive organizational transformation initiatives across the university's global network. This role will lead change management efforts for multiple critical technology implementations, ensuring successful adoption and minimal disruption to university operations. The Change Management Lead will work collaboratively across ITS teams, project teams, vendors, and university stakeholders to design and execute comprehensive change strategies that support digital transformation initiatives. This position requires expertise in managing complex organizational change in a higher education environment with multiple stakeholders, diverse communication needs, and varying levels of technical sophistication. This role requires a hybrid work schedule with a minimum of three days per week in-person at Northeastern's Boston campus.

Requirements

• Minimum 5 years of experience leading organizational change initiatives in complex environments
• Proven track record with large-scale technology implementations and system migrations
• Experience with vendor management and coordinating change activities with external partners
• Background in higher education or demonstrated understanding of university operations and culture
• Strong understanding of enterprise communication platforms and governance frameworks
• Experience with email marketing platforms, bulk communication tools, or marketing automation systems preferred
• Familiarity with Microsoft 365, Salesforce, or similar enterprise platforms
• Proficient in project management methodologies and change management frameworks (e.g., ADKAR, Kotter)
• Advanced skills in Microsoft Office Suite, particularly PowerPoint, Excel, and project collaboration tools
• Exceptional written and verbal communication skills with ability to tailor messaging for diverse audiences
• Experience developing training materials, job aids, and communication campaigns
• Strong facilitation and presentation skills for large and small group settings
• Ability to influence without authority and build consensus among diverse stakeholders
• Self-directed with strong project management and organizational skills
• Analytical mindset with ability to assess complex situations and develop strategic solutions
• Cultural sensitivity and ability to work effectively across Northeastern's global network
• Resilience and adaptability in fast-paced, changing environment
• Detail-oriented with ability to manage multiple concurrent initiatives

Nice To Haves

• Change management certification (Prosci, ACMP, or similar)
• Experience with Salesforce Marketing Cloud, email deliverability, or marketing automation platforms
• Background in enterprise communication governance or digital marketing
• Advanced degree in Organizational Development, Communications, Business Administration, or related field

Responsibilities

• Develop and execute comprehensive change management strategies for multiple technology initiatives
• Conduct change impact assessments and stakeholder analysis to identify risks and opportunities
• Create change management roadmaps aligned with project timelines and organizational priorities
• Design and implement change readiness assessments and adoption metrics
• Partner with ITS Communications team to develop multi-channel communication campaigns
• Create stakeholder-specific messaging for faculty, staff, students, and external partners
• Design and oversee delivery of training programs, working with internal and vendor training teams
• Develop change champions network across different university departments and global locations
• Lead communications for enterprise platform implementations, including email marketing systems and governance framework changes
• Engage senior leadership and steering committees to ensure executive sponsorship
• Coordinate with external vendors on change enablement activities
• Coach project teams on change management best practices
• Build relationships with key influencers across colleges, departments, and global campuses
• Facilitate workshops and focus groups as needed to gather feedback and address resistance

What This Job Offers

• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 1,001-5,000 employees