Change Management Lead, WW Sales BPR

Apple•Cupertino, CA

About The Position

Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Are you a driver of change? Are you passionate about helping people adapt to process and system changes? Our Worldwide Sales Business Process Re-engineering (BPR) group focuses on implementing strategies, programs, tools, and processes that enable the business to drive sales, improve customer experience, and innovate the way we lead and support one of the largest channel operations in the world. These solutions are typically new technical capabilities and/or the transformation of business processes to support continuously evolving sales motions, expanding Geo coverage and routes-to-market, and growing complexity of sales plays. As a Change Management Lead, you will assist global owners to drive adoption of new processes as part of a new enterprise technology solution based on Salesforce. These processes support Apple’s Business-to-Business (B2B) efforts. Working closely with regional change management teams, you will focus on the people side of change, including assessing the change impact and designing, developing, and delivering training and communications for new business processes impacting key internal and external partners (B2B focused Apple resellers and carriers). Based on the identified impacts, you will partner with worldwide and regional team members to identify the communication and training needs and support the execution of change management activities.

Requirements

8+ years of experience in project/program/change management and/or training content development and delivery on similar programs
Expertise in change management principles, methodologies, and tools, including process improvement and technical documentation
Experience working on enterprise-scale, multi-country digital transformation projects
Background working on multi-release projects following the Agile methodology
Experience collaborating on global projects with a geographically dispersed team in a highly-matrixed, fast-paced environment
Solid track record of leading strategic programs combined with the ability to execute tactical, project-level activities, and tasks
Experience developing communications and training materials
Bachelor’s degree or equivalent experience

Nice To Haves

Change management certification (such as PROSCI) or other designation is a plus
Knowledge of B2B business processes such as account planning and management, lead, opportunity, and lifecycle management, partner collaboration, forecasting, campaign management is a plus
Passion for problem solving and overcoming business challenges in partnership with others
Excellent collaboration and relationship building skills
Outstanding communication and presentation skills with the ability to quickly establish trust, credibility, and influence across a variety of cross-functional and multi-directional partners
Resilience, tenacity, and attention to detail

Responsibilities

Collaborate with business owners, process SME’s, and other stakeholders to review the current state against proposed future state processes and systems
Lead and document change impacts by conducting impact analyses and other change management assessments
Partner with regional SME’s to review global change impacts and assess regional differences
Collaborate with regional Change teams to develop recommendations for addressing change impacts
Support global and regional process harmonization activities
Review and update change management plans
Develop training materials that will used in instructor-led sessions or as part of self-paced offerings
Develop communication materials to ensure adoption of new ways of working and technology solutions for both internal and external stakeholders
Support and engage with senior leaders
Drive usage and adoption activities for new capabilities
Ability to project manage your work stream (e.g. weekly status reports, risks and dependency management, work stream planning)